Customer Service Coordinator

4 weeks ago


Hamilton ON, Canada EightSix Network Inc Full time

Darling International Canada Inc., is Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing and recycling edible and inedible animal by-products. Darling is committed to environmental sustainability, superior quality and excellent customer service.POSITION SUMMARY:We currently have an a 14 month contract opportunity for a result-oriented individual to join our team as a Customer Service Coordinator in our Dundas, Ontario location. Reporting to the Supervisor, the Customer Service Coordinator is responsible for investigating and responding to all external customer inquiries and concerns. The successful candidate will thrive in a fast-paced environment.KEY RESPONSIBILITIES:Receive inbound & make outbound callsHandle customer inquiries and concerns in a professional mannerAppropriately analyze individual customer issues to determine the most effective resolution for the customerRespond to client inquiries in a prompt, efficient mannerWork closely with Logistics and Sales to resolve customer concernsQUALIFICATIONS:At least 2 year of customer service experienceCall center/customer service experience is an assetExcellent written and verbal communication skillsStrong interpersonal and organizational skillsAbility to communicate clearly and concisely over the telephone and electronicallyEnthusiastic, positive and self-motivated, with an ability to work independentlyProven ability to multi-task in a fast pace environmentStrong computer competency including knowledge of Microsoft Office applicationsFrench Bilingual (an asset)Thank you for your interest in Darling Ingredients. Only those selected for an interview will be contacted.Darling Ingredients is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling Ingredients is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources Coordinator responsible for this position will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request.

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Darling International Canada Inc. in Hamilton, ON, Canada

Darling International Canada Inc. in Hamilton, ON, Canada

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