Service Coordinator
2 weeks ago
**About us**
Hargrave Heating & Air Conditioning is a small business in Markham, ON L3R 2Y9. We are professional, innovative, rewarding and our goal is to Create customers for Life.
Our work environment includes:
- Modern office setting
- Growth opportunities
**Hargrave Heating & Air Conditioning** is looking for a **Service Coordinator** to join our team in Markham, ON.
**Job Summary**:
The Service Coordinator will be responsible for ensuring that all incoming customer service requests are processed in a timely manner and that the customer is properly informed of the status of their order. This position will also assist in the coordination of new and existing customer orders, as well as the maintenance of existing customer orders.
**Responsibilities**:
- Process incoming customer service requests in a timely manner
- Provide information to customers regarding product availability, pricing, shipping terms, and other relevant information.
- Assist with the creation of new and existing customer orders.
- Maintain a positive attitude towards customers and co-workers.
- Maintain confidentiality of all data within the company's proprietary computer system.
- Collaborate with team members to improve communication between departments.
- Perform other duties as assigned by management.
**Required Skills & Experience**:
- Excellent verbal and written communication skills. This position requires excellent verbal and written communication skills.
- Strong organizational skills with ability to meet deadlines.
- Ability to work independently with mínimal supervision.
- Ability to work in a fast-paced environment with multiple tasks simultaneously.
- Ability to prioritize tasks effectively while maintaining flexibility in changing priorities and demands of the business.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required. Ability to learn new programs quickly is required as is familiarity with CRM software (Salesforce).
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Markham, ON L3R 2Y9: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Front desk: 3 years (required)
- Administrative experience: 3 years (preferred)
**Language**:
- Mandarin (preferred)
Shift availability:
- Day Shift (required)
Work Location: In person
Expected start date: 2023-09-04
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