Logistics Coordinator

3 weeks ago

Markham ON, Canada Little Guys Delivery Service Full time

We are presently looking for a Logistics Coordinator with a minimum of 3 years experience in Logistics Coordinator role in the transportation industry with experience in Air Operations and Sea Freight. Your main objective will be to ensure highest level of customer satisfaction is preserved.

About us: We are a growing company located in Markham, Ontario that combines our outstanding professional team with our fleet of cars, vans, trucks, and trailers to guarantee excellent customer service. We are a purpose-driven company that focuses on delivering high quality delivery service around the Greater Toronto Area through our well-trained and highly motivated team. We are the leader in the delivery industry in quality, service, and safety. We provide superior service to our customers and are constantly upgrading our equipment to make sure that we never disappoint a client with a breakdown. This is a great opportunity for long-term professional growth with a solid company. We are a thriving, privately-owned business that is well established in our industry. We take pride in our work and professionalism.

Responsibilities:
  1. Responsible for booking shipments online and over the phone
  2. Providing on-time updates to customers
  3. Negotiating rates with carriers
  4. Entering data, solving issues, and following up
  5. Providing excellent service to external and internal customers
  6. After-hours support and periodically weekends support will be required
Requirements:
  1. Minimum 3 years of experience in Freight Forwarding
  2. Certified to handle air and sea operation
  3. Brokerage experience
  4. Knowledge of Tradeshow, LTL, and less than truckload; FTL – Full Truckload and Air Freight, as well as other supply chain management solutions
  5. Knowledge about transportation Brokerage/sales experience
  6. Experience marketing multipart logistical solutions to a wide range of clients
  7. Exceptional customer service skills
  8. Strong understanding of the Global Freight Market, as well as US Domestic and Cross Border
  9. Experience working with Load Link and UFOS programs (an asset)
  10. Excellent telephone manners
  11. Strong organizational and time management skills
  12. Excellent communication skills
  13. Ability to work in a dynamic and fast-paced environment
  14. Great problem-solving skills
Responsibilities:
  1. Responsible for initiating sales calls to prospective or current clients
  2. Prospect for leads and perform heavy cold calling to build a pipeline of businesses
  3. Supervise accounts daily to retain existing relationships
  4. Responsible for price and service negotiation with customers and carriers
  5. Responsible for creating sales goals to aid in achieving targets
  6. Uphold rapport with clients and prospects
  7. Nurture new sales leads to secure business
  8. Responsible for offering quotes to current and prospective clients
  9. Responsible for supervising shipments until delivery completed to guarantee smooth operations and customer satisfaction
  10. Carry out research to identify companies not currently doing business with us
  11. Manage orders and arrange stocking of materials and equipment to ensure they meet needs
  12. Plan and track shipment of final products according to customer requirements
  13. Communicate with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction
  14. Maintain logs and records of executed orders
  15. Prepare accurate periodic reports for management
  16. Prepare accurate invoices and follow up on collection
  17. Monitoring industry news and data to proactively respond to developments which can affect our ability to move customer goods

Come work with us We offer our employees top wages and benefits. We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team. We welcome applications from all qualified candidates. Please apply today

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