Operations Communication Specialist

3 weeks ago

Toronto ON, Canada Porter Airlines Full time

Job Description:

Job Summary

The fixed-term Operations Communications Specialist, reporting to the Manager, Systems Operations Control, is the communications focal point in the System Operations Control Centre (SOCC). Under the Supervision of the Duty Officer, they are responsible for the timely dissemination of clear and concise operational information across both the organization and to external stakeholders. In the absence of the Duty Officer, the Operations Communications Specialist is responsible for overseeing all flight and ground operations while maintaining the accurate state of the flight schedule, with considerations to industry regulations, meteorological conditions, technical operations, and load planning.

Duties & Responsibilities

The Operations Communications Specialist (OCS) is responsible for:

  • Maintaining the integrity of Porter’s flight schedule and aircraft movement data
  • Evaluating schedule outcomes, including contingency planning and recovery of the flight schedule
  • Proposing and executing decisions to improve on-time performance (OTP) and schedule completion rate (SCR)
  • Management and oversight of internal communication tools and timely dissemination of Operations Bulletins related to flight schedule changes and irregular operations (IROPS)
  • Ensuring the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations and any pertinent details that may affect the operation
  • Coordinating aircraft assignments and positioning while ensuring the movements comply with MEL, corporate and maintenance requirements
  • Maintaining a thorough knowledge of company policies and procedures, Transport Canada regulations and other domestic and international regulatory requirements
  • Monitor and respond to all aircraft service requests using multiple forms of communication
  • Initiate and coordinate Porter’s Emergency Response including non-emergency incident response and other critical communications through the Everbridge Mass Notification system
  • Actively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other duties as assigned by the Manager, System Operations Control Centre or designate
Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork: Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

  • Minimum 3 years’ airline operations experience and/or in an industry supervisory role
  • Working knowledge of CARs 705
  • Decision-maker with strong planning skills and execution abilities
  • Ability to communicate effectively (written, oral, presentation) with all levels of the organization
  • Ability to multi-task and manage numerous priorities at once
  • Excellent time management and organizational skills
  • Hold a Restricted Radio Telephone Operators Certificate
  • Working knowledge of Health and Safety practices, SMS and other relevant legislation
  • Ability to hold and maintain all required security clearances
Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and Twitter. #J-18808-Ljbffr

  • Operations Communication Specialist

    6 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The fixed-term Operations Communications Specialist, reporting to the Manager, Systems Operations Control, is the communications focal point in the System Operations Control Centre (SOCC). Under the Supervision of the Duty Officer, they are responsible for the timely dissemination of clear and concise operational information across both the...

  • Operations Communication Specialist

    3 weeks ago

    Toronto, Canada Porter Airlines Full time

    Job Summary The fixed-term Operations Communications Specialist, reporting to the Manager, Systems Operations Control, is the communications focal point in the System Operations Control Centre (SOCC). Under the Supervision of the Duty Officer, they are responsible for the timely dissemination of clear and concise operational information across both the...

  • Specialist, Community Management

    3 weeks ago

    Toronto, ON, Canada Saskjobs Full time

    Saskatchewan Health Authority REGINA-Wascana Rehab The Accommodations and Attendance Management (AAM) Specialist is a member of the Community of Expertise (CoE) and provides superior cross functional advice, analysis, guidance and resolution as an operational partner and subject matter expert within the Human Resources Department in the design, delivery,...

  • Stage Community Specialist Internship

    2 weeks ago

    Toronto, ON, Canada Sunnybrook Health Sciences Centre Full time

    Reporting to the Operations Director, the Robotics Specialist will be responsible for coordinating and daily management of the robotics surgical service program. The Robotics Specialist will develop and engage a highly skilled and high functioning cohesive team by providing hands-on support and mentoring members of the robotics surgery team to achieve...

  • Communications Specialist

    3 weeks ago

    Toronto, ON, Canada Northbridge Financial Corporation Full time

    External Communications Specialist (12-Month Contract) page is loaded External Communications Specialist (12-Month Contract) Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id R3261 What it's like to be a Northbridge External Communications Specialist The External Communications Specialist at Northbridge...

  • Communications & Operations Coordinator

    2 weeks ago

    Toronto, ON, Canada WSP USA Full time

    To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which...

  • Operations Specialist, Trading Analysis Specialist

    3 weeks ago

    Toronto, Canada OTT Financial Group Full time

    We are looking for Operations Specialist, Trading Analysis Specialist and Risk Control Specialist to support the growth of our business in North America and Asia. The Specialists will have the chance to be exposed to various aspects of business operations in payments, foreign exchange, financial technology and those related middle-office work, such as risk...

  • Communications Specialist, Corporate Communications

    7 days ago

    Toronto, Canada Payments Canada Full time

    Payments Canada’s purpose is to make payments easier, smarterand safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Getto Know Us We are a unique organization situated at thecentre of Canada’s payments...

  • Stage Community Specialist Internship

    3 weeks ago

    Toronto, ON, Canada Canadian National Railway Full time

    Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. The Cloud Automation...

  • Stage Community Specialist Internship

    3 weeks ago

    Toronto, ON, Canada Canadian National Railway Full time

    Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. The Cloud Automation...

  • Senior Automation Specialist

    2 weeks ago

    Timmins, ON, Canada Kidd Operations A Glencore Company Full time

    Reporting to Kidd Operations’ Automation Systems Supervisor, the Specialist’s primary objective is to support the integration of automation technology projects into mine operation activities and to assure optimal performance. The position will also act as a technical resource to maintenance tradespersons assisting with validating technical performance...

  • Operations Specialist

    3 weeks ago

    Toronto, ON, Canada Kensington Tours Ltd Full time

    Job Description As an integral member of the Operations & Customer Care Team, the Operations Specialist ensures that the Kensington Tours standards for customer service excellence are maintained throughout the various touch points of the customer’s life cycle. This includes pre-departure booking functions and quality control and potentially assisting...

  • Communications Specialist

    5 days ago

    Toronto, ON, Canada Knewin Full time

    What it's like to be a Northbridge External Communications Specialist The External Communications Specialist at Northbridge Financial Corporation (NBFC) will work closely with our content team and digital marketing team to drive the evolution of NBFC’s marketing and communications activities. This is an exciting and challenging role where the...

  • Digital Operations Specialist

    2 weeks ago

    Toronto, ON, Canada T & T Supermarket Full time

    Reporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the...

  • Communication Specialist

    1 week ago

    Toronto, ON, Canada Willis Towers Watson Full time

    As aCommunication Specialist,you will work alongside some of the industry’s top consultants while you develop cutting-edge technical knowledge and consulting skills. Our organization is a great place to learn, progress your career and grow. Client assignments will draw upon your imagination and creativity as well as your ability to analyze information,...

  • Community Specialist

    7 days ago

    Hamilton, ON, Canada Firstontario Credit Union Limited Full time

    FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and...

  • Workplace Communications and Directory operations specialist

    2 weeks ago

    Toronto, ON, Canada WSP USA Full time

    The Opportunity: To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure...

  • MTG OPS

    2 weeks ago

    Toronto, ON, Canada Haventreebank Full time

    MTG OPS - Mortgage Operations Specialist Tuesday, April 16, 2024 Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and...

  • Communications Specialist

    2 days ago

    Toronto, Canada XTRACT ONE Full time

    At Xtract One (TSX: XTRA), our vision is to create a world where great experiences and safety work together. Through a people focused and collaborative approach, we leverage purpose-built AI to create transformative technology solutions that deliver exceptional experiences, safer environments, and informed operational insights for our customers, and their...

  • Community Nursing Care Specialist

    3 weeks ago

    Toronto, ON, Canada Ocean State Job Lot Full time

    Select a job title to view the description and apply online Information Specialist - Nursing Resource Unit The NRU at CAMH is an internal float pool comprised of Registered Nurses, Registered Practical Nurses, and Program Assistants, who deliver exceptional client care across all inpatient units at CAMH, in the event of strategically planned and...