Communications & Operations Coordinator

3 weeks ago

Toronto ON, Canada WSP USA Full time

To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Communications and Directory operations with a primary focus on the services within the designated Hub. 
We value and are committed to upholding a culture of  inclusion and  belonging
Our  Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
# Related to Communications and Directory services and infrastructure:
Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
Managing upgrades & performance related activities.
Execution of business continuity tests.
Proactive identification and resolution of issues before they affect service performance.
Engaging in the problem management process.
Technical peer review and approvals for all related changes.
Support audit and compliance activities.
Management and maintenance of related platforms.
Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
Experience of working within ITIL aligned Service Management organisation.
Strong understanding of Active Directory architecture, components, and services, including domain controllers, DNS, and Active Directory Sites and Services.
Proficiency in user and group management within Active Directory, including user account creation, group policy assignment, and security permissions.
Experience with Group Policy management and troubleshooting, ensuring consistent configuration across the network.
Knowledge of Active Directory security concepts, including authentication mechanisms, access controls, and secure administration practices.
In-depth knowledge and hands-on experience in administering and supporting Exchange (2010-2019) and Exchange Online.
Proficiency in PowerShell scripting to automate administrative tasks and streamline Exchange operations.
Must have a good understanding of Email Archive & Journaling, retention policies and legal hold.
Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules.
Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online.
Familiarity with M365 administration and user management, including user accounts, licenses, and permissions.
Understanding of M365 security features, compliance policies, and data protection concepts.
Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment.
Strong knowledge of SharePoint and SharePoint Online.
Excellent written and spoken English.
Ability to work with minimal direction and little supervision.
Strong organizational and project management skills, with excellent documentation abilities.
Demonstrated experience in understanding and demonstrating compliance with information security requirements.
Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
#

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