Digital Operations Specialist

4 weeks ago

Toronto ON, Canada T & T Supermarket Full time

Reporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the fulfilment cost and delivery cost within the budget.

Lead the end-to-end digital operations process in assigned regions to ensure timely and accurate order fulfillment and delivery, utilizing in-depth knowledge of e-commerce logistics.
Direct the regional fulfillment teams, focusing on efficiency, quality, and speed of operations.
the daily operations of the in-house fleet and drivers, ensuring efficient scheduling, routing, and compliance with safety standards.
Regularly analyze fulfillment Key Performance Indicators (KPIs), employing analytical skills to drive operational improvements.
Ensure seamless collaboration with other departments to integrate digital operations with broader company objectives.
Drive continuous improvement initiatives, emphasizing innovation in digital supply chain management.
Manage facility utilization to maximize efficiency and safety, drawing upon a deep understanding of warehouse and store fulfillment operations.
Mentor team members, sharing insights on best practices in digital fulfillment and e-commerce logistics.
Facilitate the testing and implementation of new systems, focusing on advancements in digital logistics solutions.
Manage logistics assets, including fleet, drivers, and trucks, adhering to high standards of operational performance and safety.
Provide targeted training for new delivery personnel, focusing on excellence in customer service and operational efficiency.
Prepare detailed KPI reports for last-mile delivery partners, highlighting performance metrics and areas for improvement.
Bachelor's degree required, with a major in logistics/supply chain preferred.
At least 3 years of experience leading teams, with a proven track record in managing complex digital operations.
ability to manage in-house fleet operations, including scheduling, maintenance, and driver management, with a focus on safety and compliance.
Familiarity with e-commerce fulfillment practices, including cost modeling and operational analysis.
Solid experience in managing Transportation Management Systems (TMS) and coordinating with Third-Party Logistics (3PL) providers.
Exceptional analytical skills, with the ability to assess complex data and make strategic operational decisions.
Fluent in English and Chinese, capable of effective cross-cultural communication.
Demonstrated commitment to customer-centric operations, adherence to standard operating procedures, and regulatory compliance.
Experience with data analysis tools (e.g., Tableau, Power BI) and proficiency in Microsoft Office and Visio.

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