Telecommute Application Support Specialist
3 weeks ago
We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. Your success is our shared responsibility, supported by a culture that values your unique contributions.
Performance-Driven Rewards:
Experience the direct impact of your efforts with competitive performance-based bonuses. We support and care about each other’s success Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.
24/7 telemedicine & Employee Assistance Program (EAP)
~ Training & Development Programs
~ Flexible work arrangements
~ Healthy snack-filled kitchens
~ Techo-Bloc branded swag
~ English and French courses available as needed
Techo-Bloc’s IT team is growing and we are looking for an Application Support Specialist with a dynamic and go getter personality to act as the main resource for all functional, application and user support related issues for our ERP Microsoft Dynamics AX 2012 system (migrating to D365 in 2025). Client support (approx. Provide direct and continuous support and assistance to Dynamics AX end users to ensure reliable and efficient business operations;
Act as the primary contact for all functional and application AX support;
Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed.
Functional / Technical support (approx. Perform general technical troubleshooting/debugging and provide consultation to Finance/Accounting teams;
Work closely with the entire IT Team on developing permanent or temporary solutions to resolve and prevent recurring issues.
Bachelor’s or College degree in Information Technology, Computer Science, Information Systems or a related field or equivalent certifications and work experience.
three (2) to five (3) years of ERP experience in a support/administrative role with involvement in some technical database or development tasks preferred (Dynamics AX and/or D365 F&O, a plus)
One(1) to three(3) years of CRM experience in a support/administrative role with involvement in some technical database or development tasks preferred (Dynamics 365 Sales, a plus).
Ability to communicate well both orally and in written English/French.
Ability to handle sudden changes in project/priority and multiple tasks simultaneously and under pressure in a positive manner.
Experience with manufacturing company processes, a plus.
Experience with Microsoft Power Platform, a plus.
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