Ecommerce Operations Coordinator

2 weeks ago


Mississauga ON, Canada Acosta Full time

Ecommerce Operations Coordinator (D2C)You will be part of the D2C Team reporting into the Senior Manager D2C.As an Ecommerce Operations Coordinator you will work closely with the Direct Selling Managers to support ecommerce on our branded and closed community websites.The role is responsible for the execution of operational functions and processes that impact the effectiveness of ecommerce sales on websites. Responsibilities will include the successful execution of website pricing, promotions, paid media tactics, promotional emails, website merchandising tactics. The role is also responsible for supporting the proper operation of websites to ensure the success of our D2C businesses.As Ecommerce Operations Coordinator you will:Be responsible to collaborate with our in house creative team to coordinate through Workfront (project intake system) the complete execution of creative for promotions for websites, paid media, social and email campaignsBe responsible for the execution and accuracy of promotional pricing on the websites including the testing promotions to ensure they are working as requiredUsing the Anaplan Pricing Tool and Anaplan promo calendars and product transition reports to execute pricing and promotional accuracy, on time product launches and Inside Pass member quarterly member pricing programsBe accountable for the execution of accurate product and inventory data to the Google Merchant Center (GMC) to support Google ShoppingResponsible for GMC maintenance and review to quickly fix errors and when necessary create tickets with Feedonomics ticket submission system to gain technical supportHave regular collaborations with Feedonomics support person to ensure optimization and functionality of Google Shopping adsLearn and Utilize Hybris Backoffice tools to merchandise products on the website to support product priorities, key sales events and product launchesAct proactively in running quality assurance checks on the websites to ensure the proper presentation of product, merchandising, promotional content and discounts on the websites and rectify issues quicklyLead website functionality and bug resolution for the WCA and CXC teams by issuing JIRA tickets (hybris ticketing system), tracking and working collaboratively with the systems, sales ops and digital product teams to fixBe proficient in Hybris Backoffice to aid in consumer order issues by being able to view consumer orders, subscriptions, Inside Pass member information, etc. to spot issues for better quality JIRA ticket creation or to make changes in Hybris Backoffice to solve the consumer issueSystems and Tools used:Hybris BackofficeSAPJira Ticket SystemWorkfrontAnaplanTableauAdobe ReportingGoogle MerchantFeedonomics Ticket SystemMinimum Qualifications University degree2-4 years of related work experienceGoogle Suite experienceExcel experienceExperience working autonomouslyExperience having accountability for outcomesProven problem solver with a bias for actionExcellent collaboratorStrong communications skillsWell organized with attention to detailAble to multitaskBeneficial but not requiredWorkfront and Jira experienceAbout UsAcosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.Acosta and its subsidiaries is an Equal Opportunity Employer We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.



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