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Ecommerce Operations Coordinator

2 months ago

Mississauga, Canada Acosta Full time

Ecommerce Operations Coordinator (D2C)


You will be part of the D2C Team reporting into the Senior Manager D2C.

As an Ecommerce Operations Coordinator you will work closely with the Direct Selling Managers to support ecommerce on our branded and closed community websites.

The role is responsible for the execution of operational functions and processes that impact the effectiveness of ecommerce sales on websites. Responsibilities will include the successful execution of website pricing, promotions, paid media tactics, promotional emails, website merchandising tactics. The role is also responsible for supporting the proper operation of websites to ensure the success of our D2C businesses.


As Ecommerce Operations Coordinator you will:

  • Be responsible to collaborate with our in house creative team to coordinate through Workfront (project intake system) the complete execution of creative for promotions for websites, paid media, social and email campaigns
  • Be responsible for the execution and accuracy of promotional pricing on the websites including the testing promotions to ensure they are working as required
  • Using the Anaplan Pricing Tool and Anaplan promo calendars and product transition reports to execute pricing and promotional accuracy, on time product launches and Inside Pass member quarterly member pricing programs
  • Be accountable for the execution of accurate product and inventory data to the Google Merchant Center (GMC) to support Google Shopping
  • Responsible for GMC maintenance and review to quickly fix errors and when necessary create tickets with Feedonomics ticket submission system to gain technical support
  • Have regular collaborations with Feedonomics support person to ensure optimization and functionality of Google Shopping ads
  • Learn and Utilize Hybris Backoffice tools to merchandise products on the website to support product priorities, key sales events and product launches
  • Act proactively in running quality assurance checks on the websites to ensure the proper presentation of product, merchandising, promotional content and discounts on the websites and rectify issues quickly
  • Lead website functionality and bug resolution for the WCA and CXC teams by issuing JIRA tickets (hybris ticketing system), tracking and working collaboratively with the systems, sales ops and digital product teams to fix
  • Be proficient in Hybris Backoffice to aid in consumer order issues by being able to view consumer orders, subscriptions, Inside Pass member information, etc. to spot issues for better quality JIRA ticket creation or to make changes in Hybris Backoffice to solve the consumer issue


Systems and Tools used:

  • Hybris Backoffice
  • SAP
  • Jira Ticket System
  • Workfront
  • Anaplan
  • Tableau
  • Adobe Reporting
  • Google Merchant
  • Feedonomics Ticket System


Minimum Qualifications

  • University degree
  • 2-4 years of related work experience
  • Google Suite experience
  • Excel experience
  • Experience working autonomously
  • Experience having accountability for outcomes
  • Proven problem solver with a bias for action
  • Excellent collaborator
  • Strong communications skills
  • Well organized with attention to detail
  • Able to multitask
  • Beneficial but not required
  • Workfront and Jira experience



About Us

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.


Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.