Collections Specialist
1 month ago
Spécialiste du recouvrement (NAM)
- Temps partiel, 20 heures/semaine
- Télétravail
- Environnement d'équipe extraordinaire
Le/la spécialiste du recouvrement est chargé(e) de contacter les clients de NAM pour recouvrer les paiements en souffrance. Vous devrez trouver un équilibre entre le maintien de relations de confiance et la garantie du paiement des soldes en souffrance. Le/la spécialiste du recouvrement doit faire preuve de professionnalisme et d'excellentes aptitudes à la communication, tout en étant capable de travailler de manière autonome. Vous travaillerez en étroite collaboration avec nos équipes de gestion des comptes et de finance.
Responsabilités
- Contrôler le rapport des comptes clients de la semaine afin d'identifier les comptes en souffrance et tout suivi et/ou mise à jour de la communication précédente.
- Contacter les clients concernés pour connaître l'état des paiements, y compris la date de paiement prévue.
- Identifier et résoudre tout problème de facturation en partenariat avec le gestionnaire de compte, le coordinateur de compte et/ou l'équipe financière.
- S'assurer que le rapport sur les comptes débiteurs est mis à jour avec l'état actuel.
Expérience / Compétences
- Expérience confirmée en tant que spécialiste du recouvrement ou dans une fonction similaire
- Excellentes aptitudes à la communication (écrite et orale)
- Aptitude à résoudre les problèmes
- Connaissance pratique de Google Workspace de préférence
- Parfaitement bilingue en anglais et en français (préférence)
- Contrat à temps partiel de 15 à 20 heures par semaine
- La durée de l'affectation est d'environ six mois
- Le poste est basé à distance au Canada
Randstad Canada s’engage à travailler pour que son bassin d’employés soit positif et progressiste, à l’image de la diversité canadienne. Ainsi, nous veillons à ce que nos politiques internes, nos pratiques et nos systèmes n’imposent aucune barrière. Nous insistons sur la valeur de la diversité et de l’inclusion et faisons la promotion de la participation de tous pour assurer la dignité, le respect et un accès égal à tous les membres du personnel. Nous nous engageons à faire en sorte que chaque personne ait un accès réel, ouvert et sans entraves aux opportunités d’emploi, sans biais systémique ou autre, en particulier les personnes habituellement sous représentées sur le marché de l’emploi au Canada, y compris celles qui s’identifient comme femmes ou personnes non genrées, les membres des Premiers Peuples (y compris les Premières Nations, les Inuits et les Métisses), les personnes ayant un handicap (visible ou invisible) ainsi que les membres de communautés visibles, de groupes racialisés ou de la communauté LGBTQ+.
Chez Randstad Canada, nous offrons un traitement et des accommodements équitables pour veiller à ce que chaque personne ait un emploi sans obstacle et voulons que notre processus d’entrevue et d’embauche réponde aux besoins de tous les chercheurs d’emploi. Si vous avez besoin d’accommodement pour améliorer votre expérience d’entrevue ou même pour poser votre candidature, n’hésitez pas à nous écrire à accessibility@randstad.ca
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