Support Lead- Full Time

3 weeks ago

Kitchener ON, Canada Ray of Hope Full time

Are you interested in making a difference in the lives of youth in conflict with the law? In this leadership role, you can be a role model, teaching life skills and reinforcing wanted behaviours to male youth in custody. Ray of Hope is a great place for youth in custody to focus on their lives, making changes for the better. We need individuals who have exceptional leadership skills, who are driven to provide opportunities to support youth in learning new skills and who are connecting to Community resources.
The Team Lead is also responsible for completing and maintaining administrative records for Staff Supervision/Development, Unit Meetings, Active File Audit/Management, and Serious Occurrence Data/Stat reporting. The Team Lead will direct staff in the Positive Behavioural Interventions and Supports (PBIS) system. This position will facilitate unit safety huddles to promote a supportive, respective, and collaborative workplace for staff. The Team Lead will implement the performance management system for their assigned group of staff. The Team Lead will ensure that directives of the Ministry of Children, Community and Social Services (MCCSS) and Ray of Hope Secure Policy and Procedure (ROHS P&P) are applied appropriately and consistently.
Provide leadership and direction in the daily operation of residential units and for staff ensuring programs are operating in compliance with Ministry legislation and Agency policy and procedures
Coach and educate the YCW staff through debriefing, practicing situational awareness, unit safety huddles/small group meetings with the goal of increased staff knowledge and skills competencies
Facilitate and complete supervision to YCW staff, including documentation and file reviews in accordance with Accreditation and Licensing standards.
Initiate, complete, and submit, maintain Log and provide data analysis/reporting for Serious Occurrences (MCCSS)
Participate in the administration, collection, and recording of data, including staff/program surveys and of data collection instruments
Conduct timely and random searches of person, facility, and property according to the direction of the Security Manager.
Fire Drills) are completed and comply with ROHS P&P
Collaborate, when needed, with the Case Management Coordinator in staff/young person complaints
Ensure the Rights of Young Persons are being respected and Complaint Procedure (debriefing, mediation) and Ombudsman process is supported.
Review monthly/quarterly Incident and Serious Occurrence Reports and, where applicable provide a staff goal/training report to Security Manager and Program Manager to address staff skill competencies
Participate in annual/scheduled planning sessions
Serve as a model of integrity and performance for frontline staff and co-workers.
Ensure that all health and safety instruction and implementation is communicated and practised by staff, volunteers, and student as per Ministry legislation and Agency policy
Conduct staff orientation and training
Actively participate in leadership and unit meetings
Working alongside the Leadership Team, develop an employee-oriented company culture that emphasizes teamwork, quality, continuous improvement, and high performance.
Encourage all staff to use their talents and abilities in providing quality programming to our clients.
Participate as designate Program Director for the assessment and placement of youth in secure detention with the approval of MCCSS
The Team Lead will have significant contact with internal parties such as Youth Care Workers, Program Director, and other members of the facility staff. They will also have some contact with family members of the young person as well as with community professionals such as Police, Probation Officers, medical professionals, etc. Significant collaboration with the other Team Lead and Management Team of ROH-Secure is required.

Completion of post-secondary education (Minimum 3 Year Diploma/Degree) in a related field; 3-5 years' experience working with at-risk youth, preferably in detention/custody setting

Preferred Certifications (ongoing training will be provided)
Understanding and Managing Aggressive Behaviour (UMAB) Certificate
Familiar with policies of the Ministry of Children, Community and Social Services, Child, Youth and Family Services Act, Youth Criminal Justice Act.
Excellent writing skills including proper spelling, grammar, and punctuation.
Proficient in Microsoft Office (Word, Excel, and Outlook).
Proficient in reading, speaking and comprehension in the English language; inclusive of excellent writing skills.
Demonstrated leadership qualities.
Demonstrated training skills.
Ministry of Transportation Drivers Abstract through Service Ontario
Employment Medical Form including immunization record and fitness assessment
Possible risk of vicarious trauma.
Incumbent will be required to physically intervene with aggressive male youth using an approved restraint program.
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