Full Time Team Lead

3 weeks ago


Toronto ON, Canada $11.10, Ontario Cannabis Store Full time

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.
Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re looking for an IT Managed Services Lead to join our team. The IT Managed Services Lead will be responsible for the ongoing monitoring of IT Managed Services providers and the continuous improvement of processes and policies. The IT Managed Services Lead will collaborate with different business units, including Finance, Procurement, Enterprise Vendor Management and Strategy & Transformation as well as external vendors to manage the lifecycle of all IT agreements. The IT Managed Services Lead will also provide inputs as part of the annual budget process, report on budget spending monthly, and support IT team members by documenting new initiatives and ensuring compliance of contract deliverables.
Responsible as the subject matter expert (SME) for the full lifecycle of all IT contracts, working closely with the Procurement team & Enterprise Vendor Management to ensure all timelines and processes are adhere to and cost envelops are respected
policies, SOPs, and process maps) for IT Managed Services, recommend and implement process improvements as required
Research and fill out standardized templates to build justification of new business initiatives on behalf of different teams within IT
Follow and adapt to evolving internal policies and processes for contract renewals and implementation initiatives
Handles escalations and work to resolve minor disputes with third party vendors and the IT contract owners, escalating to Procurement and Legal when required
Support internal and external audits and control assessments by maintaining and providing artifacts/evidence as required for control areas
Responsible as the subject matter expert (SME) for the financial & budget management and controls for all IT cost centers, including processing & tracking invoices, approvals, decisions, reporting & reconciliation in compliance with OCS Policies and OCS Finance direction.
Documenting and forecasting investment proposals for initiatives with IT budget impact
policies, SOPs, and process maps) for activities associated with ITs budget and financial decisions, and implement process improvements as required
Provide comments on required monthly budget accruals and variances through an analysis of actual transactions against forecasted
Investigate and take note of invoice discrepancies and escalate with vendors and contract owners as required
Responsible as the subject matter expert (SME) for the collection and record-keeping on IT Vendor compliance documentation, such as reports for SOC, ISO, PCI, Disaster Recovery and Business Continuity Plans
Monitor SLA/SLO, KPIs, policies, procedures & regulations for all IT vendors and is responsible for all vendors onboarding/offboarding & access processes
Manage the daily operations of outsourced managed IT services, ensuring quality of service by leading the operations cadence with each vendor
Bachelor’s Degree in Business/Administration/Finance or related field, and/or supporting courses in business/administration, finance, procurement, computer science, or other related areas, or a relevant combination of education and experience
4+ years of administrative experience in a customer- service driven environment
Experience managing budgets, financial controls & invoicing
Experience in public sector Budgeting and Forecasting would be an asset
ServiceNow Fundamentals and/or ITIL is preferred
Intermediate knowledge of Microsoft Office Suite- including Excel, Power-Point, Share-Point, Teams and One-Drive
Knowledge of MS Project, Excel, PowerPoint is preferred
The current in office requirement is a minimum of 3 days/week (may be more depending on business needs). The OCS office is located near York Mills and Yonge Street. However, OCS reserves the right to change this policy and its office location at any time.
Employment Type: Permanent Full Time
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.



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