Business Development Manager

2 weeks ago

Toronto ON, Canada 15Rock Full time

Job Summary

We are seeking a highly motivated and results-driven Business Development Manager to join our team. This role is critical for driving revenue growth by developing strategic relationships and selling Managed Services, QA Automation, and Professional Services within the contact centre space. The ideal candidate will have a proven track record of generating $2-3 million annually and possess extensive experience in the telecommunications, banking, and insurance or credit union sectors, particularly in environments with 600-900 agents. Individual needs to be willing to

travel 60-80% of time.

Key Responsibilities:

  • Sales Strategy Development:
    Create and implement effective sales strategies to penetrate the target markets and achieve annual revenue goals of $2-3 million.
  • Lead Generation:
    Identify and qualify potential clients through research, networking, and industry events;
    develop a robust pipeline of opportunities.
  • Relationship Management:
    Build and maintain strong relationships with key decision-makers in the telecommunications, banking, and insurance sectors.
  • Solution Selling:
    Understand client needs and effectively communicate the value of Managed Services, QA Automation, and Professional Services to address their specific challenges.
  • Proposal Development:
    Prepare and present compelling proposals and presentations that demonstrate the company's capabilities and value proposition.
  • Contract Negotiation:
    Lead negotiations and finalize contracts to ensure profitable agreements that meet company objectives.
  • Market Analysis:
    Stay updated on industry trends, competitor offerings, and market conditions to identify new business opportunities.
  • Collaboration:
    Work closely with cross-functional teams, including marketing, operations, and customer support, to ensure successful delivery of services and client satisfaction.
  • Performance Tracking:
    Monitor sales performance metrics and provide regular reports to senior management, adjusting strategies as necessary to meet targets.

Qualifications:

  • Experience:
    Minimum of 5 years of experience in business development or sales within the contact centre industry, focusing on Managed Services, QA Automation, and Professional Services.
  • Industry Knowledge:
    Proven experience in telecommunications, banking, and insurance or credit union sectors, with a deep understanding of the needs and challenges in these industries.
  • Client Relationship Management:
    Strong ability to build and maintain relationships with clients, understanding their needs, and providing tailored solutions.
  • Sales Acumen:
    Demonstrated ability to close deals and achieve revenue targets of $2-3 million per year.
  • Communication Skills:
    Excellent verbal and written communication skills, with the ability to present complex solutions in a clear and persuasive manner.
  • Analytical Skills:
    Strong analytical and problem-solving skills to assess market trends and client needs effectively.
  • Education:
    Bachelor’s degree in Business, Marketing, or a related field;
    MBA is a plus.

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