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Bilingual Medical Support Assistant
2 months ago
Our client, in the Healthcare Industry, is seeking a Medical Support Assistant to join their team. As a Medical Support Specialist, you will be part of the Customer Care Department supporting the MyCare team. The ideal candidate will have excellent communication skills, superior time management skills, and a high level of empathy, which will align successfully in the organization.What’s the Job?Answer incoming calls and initiate the booking of patient appointmentsAssist with medical referralsIdentify and assess customers’ needs to achieve satisfactionCommunicate daily with doctors regarding schedulesProvide basic billing and product knowledge communication and first point of contact resolutionWhat’s Needed?Must be fully bilingual in FrenchExperience in a medical environmentExperience communicating with customers/patients via phone and emailExcellent communication skillsExperience with G Suite and ExcelAvailability anytime 7 days a week within the hours of 7:25AM EST to 10:30PM EST
