IT Helpdesk Technician

4 weeks ago

Toronto ON, Canada AudienceView Full time

Combining innovative technology with individualized client support, AudienceView has been leading the way in event ticketing and e-commerce solutions for over 20 years. Our global team stands behind our mission to transform how events are discovered, attended, and remembered. Our solutions drive efficient, integrated operations for more than 2,000 organizations across 12 countries Through innovative technology, popular consumer brands and unique support tools, we’ve created an ecosystem that helps businesses manage their events, seamlessly. AudienceView is made up of people who believe wholeheartedly in the power and magic of live events. Come transform live entertainment with us.


*This is an onsite position and the office is located at 200 Wellington St W, Toronto, Ontario. The ideal candidate should be comfortable with the commute to the office.*
We are looking for an experienced Corporate IT Specialist to provide technical support and expertise in a corporate environment. The ideal candidate will have a strong background in IT infrastructure, excellent problem-solving skills, and a customer-focused mindset. This role will involve working closely with internal teams to troubleshoot technical issues, implement system upgrades, and ensure the stability and security of our IT environment.
Provide technical support to end-users across the organization, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with system configurations.
Install, configure, and maintain IT infrastructure components such as servers, routers, switches, firewalls, and storage systems.
Collaborate with internal teams to identify technical requirements and recommend solutions to improve efficiency, security, and performance.
Perform regular system maintenance tasks, including software updates, patch management, and backups, to ensure the integrity and reliability of our IT systems.
Monitor network performance and security, proactively identify potential issues, and implement preventive measures to mitigate risks.
Document technical procedures, system configurations, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing among team members.
Stay current with industry trends and best practices in IT technology and security and make recommendations for continuous improvement.
5+ years of experience working with Microsoft Windows 10 & 11, Server 2019, and 2022 installation, troubleshooting & maintenance
3+ years of experience maintaining and administrating Microsoft 365 Suite
3+ years of experience Maintaining Entra ID (formerly Azure AD) environment, Exchange Online, SharePoint Online, Teams, Defender
2+ years of experience maintaining an MDM environment (Microsoft Intune)
Desktop support management including software and hardware diagnostics and virtual/remote desktop support
Managing and maintaining Microsoft Windows Server-based systems, including Active Directory, DNS, DHCP
Server hardware, network, and storage systems maintenance
Exceptional time management with the ability to prioritize multiple ongoing projects
It’d be nice if you have experience with:
Server, software, and network performance tuning
Network Monitoring Software
Office 365 migration and administration
Screening & Resume Review: Our Talent Acquisition team will evaluate all resumes and select candidates for a video screening call for 30 minutes.
We’re a global leader in live events technology. As the essential partner to get live events discovered, attended and remembered, we help our clients sell more tickets every single day.
We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities and more
We're a remote first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country which they are currently residing (Canada, USA, UK, and Chile).
Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving and higher employee engagement among other benefits.
Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. If you are a person with a disability and require assistance during the recruitment process, please don't hesitate to reach out
All qualifications will be done face-to-face over Microsoft Teams.

  • IT Helpdesk Technician

    16 hours ago

    Windsor, ON, Canada Plasman Group Full time

    One Company, One Driving Force. Plasman is a leading global automotive and manufacturing company with several locations across North America and Europe. With a rich history dating back over 40 years, our collaborative approach, work ethic, and commitment have made us a global leader in automotive components. And we are One Driving ForceTM. Plasman,...

  • IT Helpdesk Technician

    1 month ago

    Toronto, Canada TruPoint Technology Services Ltd. Full time

    **Company description** TruPoint is Managed Services Provider that delivers cloud workspace solution along with comprehensive managed IT infrastructure, support, and security services to customers across Canada. **Job description** **IT Helpdesk Technician** TruPoint is looking for the right person to join our team in Toronto, ON. This person is very...

  • IT Helpdesk Analyst

    1 month ago

    Toronto, Canada Stack IT Full time

    Our MSP client in Toronto is looking for full-time Level 2 IT Helpdesk Support. You may need to visit client sites on occasion in Downtown Toronto - access to the subway or car is required ***MSP Experience Required** **Responsibilities**: - Interpret, understand, and deliver end-user requirements. - Troubleshooting hardware, software, and networking...

  • IT Helpdesk Technician

    2 weeks ago

    Toronto, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionYour happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and moreWe are hiring a full time Bilingual IT Helpdesk Technician to join our team in Toronto. This is a full time role working out of our Toronto office Monday - Friday 9:00 am - 5:00 pm. At Spectrum Health Care our...

  • IT Helpdesk Technician

    4 weeks ago

    Toronto, Canada Spectrum Health Care Full time

    Company DescriptionYour happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!We are hiring a full time Bilingual IT Helpdesk Technician to join our team in Toronto. This is a full time role working out of our Toronto office Monday - Friday 9:00 am - 5:00 pm. At Spectrum Health Care our...

  • IT Helpdesk Technician

    4 weeks ago

    Toronto, Canada Spectrum Health Care Full time

    Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time Bilingual IT Helpdesk Technician  to join our team in Toronto . This is a full time role working out of our Toronto office Monday - Friday 9:00 am - 5:00 pm.  At Spectrum...

  • IT Technician

    16 hours ago

    Windsor, ON, Canada Plasman Group Full time

    Plasman One Company, One Driving Force. Plasman is a leading global automotive and manufacturing company with several locations across North America and Europe. With a rich history dating back over 40 years, our collaborative approach, work ethic, and commitment have made us a global leader in automotive components. We believe the only thing that...

  • Av/vc Ops Technician

    4 weeks ago

    Toronto, Canada Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Helpdesk Support Technician

    4 weeks ago

    Toronto, Canada NPO USA Full time

    NPO USA is looking for Help Desk Support Technician **Job Details**: - This position is for Canada. - Salary range $60k - 72K per annum. - Direct hire only. 5 years of networking experience in an IT support role in managing Computer Systems. Hands-on experience with networking and computing components and technologies such as Desktops, Laptops (Windows /...

  • Technician, computer field service

    2 weeks ago

    Ottawa, ON, Canada Avispl Full time

    The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. Read and interpret electronic schematics and architectural blueprints ...

  • Audio Visual Helpdesk Support Agent

    2 weeks ago

    Markham, ON, Canada Avispl Full time

    Description This role can be based out of Montreal, Quebec City, Ottawa or Toronto. Must be bilingual in English and French, written and spoken. Job Summary The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service...

  • Low Voltage Technician

    5 days ago

    Greater Toronto Area, Canada Techtronic Solutions Inc Full time

    **About us** We are professional, customer-centric, and our goal is to At Techtronic Solutions we work to bring technology solutions to Long Term Care & Retirement Residence throughout the GTA and surrounding areas. Now more than ever we are finding a need for technology in LTC & Retirement Homes. We are looking for independent, self-motivated individuals...

  • IT Technician

    4 weeks ago

    Toronto, Canada Kepler Communications Full time

    Kepler is on an audacious mission: to bring the internet to space. Founded in 2015, our ambition is to provide internet connectivity in space, whether in LEO, MEO, GEO, or beyond. With an expanding base of early customers and our first 23 satellites in orbit, Kepler is continuing to grow and expand its most important asset - the Team! With the imminent...

  • Bilingual IT Technician

    3 weeks ago

    Ottawa, ON, Canada TRM technologies Inc. Full time

    Role And Responsibilities Our Federal Government client requires an IT Technician to provide Computer Application Support services . Responsibilities Adding new functionality, documenting functionality and changes Responding to 1st level support calls and providing accurate responses Opening and closing of trouble tickets Participating in the...

  • IT Field Support Technician

    1 month ago

    Toronto, Canada Lifemark Health Group Full time

    **IT Field Services Technician - Permanent-Full Time** **Status**: Permanent full time **Location**:This is a 100% on-site role at 243 Consumers Rd, North York, ON, M2J 4W8 Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300...

  • IT Support Technician

    1 month ago

    Toronto, Canada PBNJ Consulting Inc. Full time

    **We're hiring!** **IT Support Technician**: We are currently in need of a customer-deployed tech that would report to our head office, and be dedicated to clients in the Graphic Design Industry. This is an on-site position requiring on-site presence, with occasional opportunity to work from home. **Responsibilities**: End User Support: - Answer Helpdesk...

  • Service Desk Technician

    18 hours ago

    Guelph, ON, Canada Skyline Group of Companies Full time

    We’re growing!! And looking for passionate, driven and energetic candidates to join our team for the position of Service Desk Technician located in our Head Office in Guelph, Ontario.Job DescriptionAre you passionate about helping people with their technical woes? Do you enjoy the mysteries of problem solving over the phone? As a Skyline Service Desk...

  • Service Desk Technician

    24 hours ago

    Guelph, ON, Canada Skyline Group of Companies Full time

    We’re growing!! And looking for passionate, driven and energetic candidates to join our team for the position of Service Desk Technician located in our Head Office in Guelph, Ontario.Job DescriptionAre you passionate about helping people with their technical woes? Do you enjoy the mysteries of problem solving over the phone? As a Skyline Service Desk...

  • Help Desk Technician

    1 month ago

    Toronto, Canada Godspeed Group Full time

    Job Title: HelpDesk Tech Location: Toronto Schedule: 30 hours per weekJob Responsibilities: As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting,...

  • IT Helpdesk Technician

    4 weeks ago

    Toronto, Canada Spectrum Health Care Full time

    Company Description At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff. By joining Spectrum Health Care you will be part of one of **Canada’s Best Managed companies** and a committed member of...