IT Helpdesk Technician

3 weeks ago

Windsor ON, Canada Plasman Group Full time

One Company, One Driving Force.
Plasman is a leading global automotive and manufacturing company with several locations across North America and Europe. With a rich history dating back over 40 years, our collaborative approach, work ethic, and commitment have made us a global leader in automotive components. And we are One Driving ForceTM.
Plasman, Global Headquarters, is immediately seeking a new member to join our team as:
IT Technician
The IT Technician will organize, monitor, and assist in the activities of the I.Performs first level contact assistance for employees requiring IT Support (phone, email or web).
Responds to user requests and problems, performs the initial problem analysis, documentation and Helpdesk ticket entry as required.
Generates and labels helpdesk requests in the helpdesk software, monitors response times and time to close tickets, escalates tickets to appropriate IT personnel as required to solve the user problem.
Provides support for Desktop, Laptop, Cell phones and Microsoft Office 365.
Supports WebEx, Conference calling, Skype for Business and Video Conferencing
Supports Email/Microsoft Outlook, Barracuda Spam Filters and internet filters
Stages and recycles PC/laptops and high end workstations. Leads the training and on-boarding of PC's, laptops, cell and desktop phones for all new and departing employees and users changing positions or locations.
Creates and maintains teleconference bridges and Webex accounts.
Confirms that IT supplies are ordered and tracks existing stock.
Assists with Asset Management and PC refresh planning.
Maintains inventory of equipment and materials
Maintains TrackIT Helpdesk and IMAC databases and provides monthly helpdesk metric reports.
Must possess a post-secondary diploma or equivalent in the field of Information Technology
Certifications: Microsoft MCP or CompTIA A+
MINIMUM WORK EXPERIENCE REQUIREMENTS:
Must have at least 1-3 year of experience in information technology in a help desk capacity.
Experience supporting end users, Active Directory, LAN/WAN, Windows Operating Systems, MS Office 365, PC Workstations/Laptops/Tablets & Smart Phones
Plasman is committed to offering a wide range of prospects to our employees, including competitive salaries, full-time permanent positions, benefits, company savings plans, recognition awards, hands-on training, upward mobility, tuition reimbursement, and more.
Visit our website plasman.

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