Planning Operations Manager

3 days ago


Montréal QC, Canada SSENSE Full time

SSENSE (pronounced [ es -uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. About the Team: As a key member of the Planning and Flow team, the Workflow Planning Operations Manager takes charge of managing the budget for our new Fulfillment Center in Montreal. Collaboration is key in this role, as they work closely with various departments and external partners to uphold SSENSE's commitment to excellence in customer service, safety, quality, operational efficiency, and employee engagement.

Develop and oversee short and mid-term capacity plans and projections for the entire workflow of the fulfillment center supply chain, ensuring visibility of volume across all distribution centers in the network.
Take the lead in defining and implementing an end-to-end workforce management process for the FC network.
Manage and track FC performance, focusing on quality, productivity, costs, and other Key Performance Indicators (KPIs).
Provide guidance and support to the team, fostering their success and helping them achieve or surpass key performance indicators, safety standards, performance goals, and budget targets.
Work closely with Senior Leadership to set short-term objectives for the department and ensure team engagement in reaching these goals.

Hold a Bachelor's in Operations, Engineering, or Logistics.
Exhibit leadership and team-building prowess.
Excel in Warehouse Management Systems, SQL, Access, and Excel.

Possess strong analytical and troubleshooting skills for resolving complex issues, with a flair for creative problem-solving.
Demonstrate a robust approach to change management, adept at navigating evolving work environments.
Extended health and dental benefits, including comprehensive mental health programs and coverage
Savings and retirement plan matching contributions
We celebrate diversity and are committed to creating an inclusive environment for all employees.



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