Workflow Planning, Operations Manager

5 days ago

montréal, Canada SSENSE Full time

ABOUT US
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 70% of its audience is between the ages of 18 to 40.

Job Description

About the Team: As a key member of the Planning and Flow team, the Workflow Planning Operations Manager takes charge of managing the budget for our new Fulfillment Center in Montreal. Their responsibilities include forecasting weekly volumes, allocating costs for labor, supplies, and miscellaneous expenses, and providing leadership to their team. Collaboration is key in this role, as they work closely with various departments and external partners to uphold SSENSE's commitment to excellence in customer service, safety, quality, operational efficiency, and employee engagement.


Why Join Us:

  • Develop and oversee short and mid-term capacity plans and projections for the entire workflow of the fulfillment center supply chain, ensuring visibility of volume across all distribution centers in the network.
  • Take the lead in defining and implementing an end-to-end workforce management process for the FC network.
  • Manage and track FC performance, focusing on quality, productivity, costs, and other Key Performance Indicators (KPIs).
  • Provide guidance and support to the team, fostering their success and helping them achieve or surpass key performance indicators, safety standards, performance goals, and budget targets.
  • Work closely with Senior Leadership to set short-term objectives for the department and ensure team engagement in reaching these goals.

How To Excel In This Role:

  • Hold a Bachelor's in Operations, Engineering, or Logistics.
  • Exhibit leadership and team-building prowess.
  • Understand fulfillment/distribution center operations well; prior experience is a bonus.
  • Excel in Warehouse Management Systems, SQL, Access, and Excel.


What Sets You apart:

  • Possess strong analytical and troubleshooting skills for resolving complex issues, with a flair for creative problem-solving.
  • Demonstrate a robust approach to change management, adept at navigating evolving work environments.
  • Excel in high-volume, fast-paced operational settings.
  • Maintain a proven track record of adhering to safety protocols and cultivating a culture of safety among team members and colleagues.


Perks And Benefits:

  • Extended health and dental benefits, including comprehensive mental health programs and coverage
  • Parental top up program
  • Generous Employee Discount
  • Access to telemedicine and employee and family assistance program
  • Savings and retirement plan matching contributions
  • Gender Affirmation Coverage
  • Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate

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