Customer Success Representative

3 weeks ago

Canada CloudMD Full time

**Who We Are**

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**Who You'll Work With**

The Customer Success Representative will be interfacing with customers on a regular basis, as well as provide administrative support for account managers. This role will be reporting directly to the Account Management Team Lead.

**What You'll Be Doing**
- Data entry (setting up new clients, population updates, terminations, activity tracking)
- Running Reports and reviewing for accuracy
- Responding to customer and broker requests
- Preparing contracts
- Internal liaising to ensure project completion
- Support account management team with client administration

**What You Need to Be Successful**
- 2+ years of customer service experience
- Previous experience with working in a remote environment
- Previous experience with Microsoft Office Suite in a professional setting

**What You Need to Stand Out**
- Fluent in both French and English is considered an asset**
- Excellent verbal and written communication skills
- Strong time management skills
- Ability to work both independently and as part of a team
- Strong technical skills

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.

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