Superviseur(e) de la restauration

Four Seasons is powered by our people. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. About Four Seasons:
Four Seasons is powered by our people. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Superviseur(e) de la restauration
Restauration
Se rapporte à : Directeur des restaurant s
* En raison des lois locales, nous considérerons prioritairement les candidats l’autorisation de travailler au Canada, et s’exprimant parfaitement en français et en anglais, à l’oral et à l’écrit.
Le/La Supervise u r (se) de l a restauration apporte un soutien quotidien à la division restauration, et ce dans les différents départements tels que les B anquets, le S ervice aux chambres principalement , mais également les R estaurant / B ar & Lo unge Marcus. Il/Elle participe à la gestion quotidienne des équipes en place en prenant soin au respect d es règles d’hygiène, d es critères de qualité et d es standards Four Seasons. Assister le s responsables des services de la restauration – principalement aux banquets, service aux chambres, mais également au Restaurant, bar & Lounge Marcus – dans le maintien de normes élevées d'hygiène, de service et de gestion quotidienne des équipes ;
S'assurer que tous les clients reçoivent un service en conformité avec les n ormes établies par la direction;
Encourager à une bonne coopération entre tous les départements , en particulier avec la cuisine;
Maintenir un niveau élevé d'hygiène personnelle et d 'apparence générale, à la fois personnellement et avec les membres de l'équipe d e la restauration selon les normes de l 'hôtel ;
Contrôler l'équipement au sein de s services de la restauration et organiser la mise en place et la propreté générale d es lieux ;
Assister à la s upervis ion du fonctionnement du service, et prendre des mesures rapides et appropr iées pour corriger toute lacune;
Aider à l'organi sation de sessions de formation et s’assurer de la qualité des formations départementales ;
Maintenir un bon compte lors de la manipulation de l’argent , e t être soucieux de la sécurité ;
É valuer rapidement les besoins des c lients et proposer les services approprié s;
Assurer que l es normes de sécurité et d'hygiène sont respectées et maintenues en tout temps;
Épauler le responsable du service pour la dotation et l’élaboration d es horaires de sorte qu’elles soient conformes aux besoins d'affaires et au taux d'occupation prévus;
Contribuer à développer de nouvelles idées et services pour le département;
Assister les responsables de services dans la gestion quotidiennes du département, impliquant une assistance opérationnelle complète en fonction des besoins du département;

~ M ener à bien toutes le s autres tâches ou projets qui lui sont assign ées par la direction;

Pouvoir communiquer en anglais et en français, à l’oral et à l’écrit ;
Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs ;
Maintenir un aspect professionnel et se conduire de façon mature et avec intégrité en tout temps, incluant les représentations à l’extérieur de l’hôtel ;
Bonnes c onnaissance s informatiques, y compris une connaissa nce pratique de MS Word, Excel et Outlook ;
Diplôme col légial en gestion hôtelière ou domaine connexe un atout;
Doit être disponible pour les jours, soirs et fins de semaine au besoin.
Réductions au restaurant MARCUS et à notre spa 5 étoiles;
Journées et événements de reconnaissance du thème des employés - Employé du mois, célébrations des années de service, événements d'anniversaire, etc.;
Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440 );
Plan de retraite aveccontribution de l’employeur;
Excellent programme de formation et de développement;
Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité).
Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales
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Food & Beverage Supervisor
Division: Food and Beverage
Restaurant
Reports to: Restaurant General Manager

* Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing.
The Food & Beverage Supervisor provides daily support to the Food & Beverage division, in the various departments such as B anquets, In-Room Dining mainly , as well as Restaurant / Bar & Lounge Marcus. He / She participates in the day-to-day management of the teams in place, making sure to respect the rules of hygiene, quality criteria and Four Seasons standards. This implies a good team spirit, a refined, elegant, warm personality who will know how to supervise and manage the people under his /her responsibility and who will also be able to show empathy and generosity to guests .
Assist the entire Food & Beverage management team - mainly in B anquets, In Room Dining , as well as in the Marcus Restaurant, B ar & Lounge - in maintaining high standards of hygiene, service and the daily m anagement of the teams;
Ensure that all guests receive service in accordance with standards established by management;
Encourage good cooperation between all departments, in particular with the kitchen;
Maintain a high standard of personal hygiene and general appearance, both personally and with members of the food & beverage team according to hotel standards;
Control the equipment within the food & beverage division and organize the set-up and general cleanliness of the premises;
Help and organize departmental meetings;
Assist in the supervision of the operation of the service, and take prompt and appropriate m easures to correct any deficiencies;
Help organize training sessions and ensure the quality of departmental training;
Maintain a good account when handling money, and be mindful of security;
Quickly assess guests’ needs and offer appropriate services;

Deal effectively with guests’ complaints and comments. Project a positive, professional and friendly image for guests and employees;
Support the department al manager s in staffing and developing schedules so that they meet business n eeds and the expected occupancy rate;
Help develop new ideas and services for the department;
Assist departmental managers in the day-to-day management of the department, involving full operational assistance according to the needs of the department;
Carry out all other tasks or projects assigned to him by management .
Be able to communicate in English and French, orally and in writing;
Have an excellent resistance to stress and manage it in a positive and effective way;
Interest and ability to provide unparalleled service to our internal and external customers and suppliers;
Maintain a professional appearance and conduct oneself in a mature manner and with integrity at all times , including performances outside the hotel;
Good computer skills, including working knowledge of MS Word, Excel and Outlook;
Previous experience in a similar position is an asset;
College diploma in hotel management or related field is an asset;
Must be available to work days , nights, and weekends as required .
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;
Discounts at MARCUS Restaurant and our 5-Star Spa;
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc … ;
Complimentary meal per shift in our employee dining room (Café 1440 );
Retirement plan with employer contribution;
vacation days and 2 additional floating holidays per year;
Excellent training and development program;
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
* We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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