Operations Analyst

Found in: Jooble CA O C2 - 2 weeks ago

Waterloo ON, Canada Sun Life Financial Full time

Operation Analyst - Imaging Services page is loaded Operation Analyst - Imaging Services
Apply locations Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00094381 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
The Imaging Services team in Canadian Document Services (CDS) has several initiatives planned and many items of new work coming to the team that will need to be properly analyzed, documented, and shared with the teams. As a result, we are looking for a dynamic Operation Analyst with a deep affinity for analysis and process improvement to join our team.
The Operation Analyst will report directly to the Manager Imaging Services and provides support and analysis, to business management functions and projects for the Imaging Services teams.
Consults/Creates new or changing business processes within Imaging Services and works closely with business partners to understand new work to be onboarded
Establishes standards within CDS, based on industry standards and ensures processes consistency at all sites
Coordinates, facilitates, or supports components of business improvement projects and tasks as assigned
Provides input into process planning and documentation provides analysis, measurements, and estimates for business partners and Imaging Services leaders
Develops business processes, practices and tools, and facilitates implementation with the business teams
Accountable for the measuring of process performance by gathering and analyzing data
Collaborate with business partners and vendors supporting service change or new implementations
Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
Exceptional research skills including ability to interview business resources to support process design (structuring, conducting, and probing)
Technical Writing experience
Developing project management skills
Proficiency with Microsoft tools, including PowerPoint and Excel
Experience using Sharepoint and OneNote
Assets:
Bilingual (English, French if position held in Montreal)
Solid understanding of Sun Life’s structure and business organization.
Technical Writing certification
This is an In-Office role on a daily basis
Flexible Benefits from the day you join to meet the needs of you and your family
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Business Analysis - Process Posting End Date:
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.
Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

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