Associate IT Business Analyst

2 weeks ago


Waterloo ON, Canada Sun Life Financial Full time

Associate Business Systems Analyst, Operations page is loaded Associate Business Systems Analyst, Operations
Apply locations Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00095239 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Associate Business Systems Analyst, Operations
Application Operations Services & Quality Engineering
Applications Operations Services & Quality Engineering (AOSQE) has an opportunity for a Skilled Technology Development Analyst within our CRM & Contact Centre team. The successful candidate will be accountable for various project management and technical support activities to support the Sun Life employees.
Provide level 3 desktop support and consultation for the Sun Life employees.
Support Sunbot Incidents and help create/update team documentation.
Work and communicate directly with various business partners.
share knowledge and experience in these areas.
be the escalation point for level 1, 2 and 3 issues and assist in identifying the solution.
Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.
1-3 years of technical support experience in an enterprise environment
~1-3 years of experience administering / supporting Microsoft 365, Microsoft Windows 10, Microsoft Active Directory and Browsers (Chrome and Edge)
~ Ability to collaborate with colleagues and business partners.
~ NET, C#, System Centre Configuration Manager (SCCM), Microsoft Azure, and McAfee EPO
University degree in Computer Science or equivalent
Functional knowledge verbal and written of French
Be accessible Monday to Friday 8:30am – 5:00pm EST
Must be able to work in the Waterloo King Office as necessary
In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
IT - Application Development Posting End Date:
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.
Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.



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