Data Operations Analyst

3 weeks ago

Toronto ON, Canada Firmex Full time

Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The companyâs Firmex VDR service is the worldâs most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance. 
The Data Operations Analyst plays a key role in the Information Management & Analytics Team, supporting one of its mandates to provide insight and intelligence to the Sales, Success, and Marketing departments. Along with contributions to established sales & marketing directives and KPIs, the Data Operations Analyst will also take an active role in enabling the organization to make informed, data-driven decisions.
The Data Operations Analyst will contribute in the following key areas:
Analytics and Intelligence
Data Quality
Data Governance
Sales Analytics & Enterprise Reporting
Sales Process and Systems
Sales Technology & Application Administration
Marketing Operations Support
Customer Success Platform Admin
Process and Workflow Optimization
As a Data Operations Analyst, you will contribute to:
Data Quality: profile, document, and create processes to fix data quality issues
Marketing Operations Support: cleaning/uploading of lists/campaigns into Salesforce/Pardot
Sales/Success/Marketing Tool Administration: administration/implementation of Firmexâs Salesforce instance and other sales tools like Groove, Power Router, Gong, Pardot, ZoomInfo, LinkedIn Sales Navigator, etc. 
Data Governance: use processes and documentation to improve ease of use, data quality, and overall efficiency of related information
Enterprise Report Development: design & develop reports, dashboards & alerts in Salesforce or Tableau and provide analysis and insights based on data
Process & Workflow Optimization
What you'll need to be successful as a Data Operations Analyst:
A detail-oriented and analytical approach to problem solving
Ability to work in both self-directed and feedback-driven environments
A keen sense of time management and organization
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Some experience with CRM/Sales/Marketing Operation tools is a nice to have 
Some experience with databases & SQL development
*Note: The âCore Dutiesâ is a summary of the duties that are essential to this role and is not an exhaustive list. Firmex reserves the right to add or amend duties as necessary.
At Firmex, weâre guided by our core values of respect and collaboration to create an equitable, diverse and inclusive environment where all employees and candidates alike can thrive. BIPOC, LGBTQIA2S+, women, people with disabilities, internationally trained professionals and historically disenfranchised groups are encouraged to apply. If you need any accommodations or adjustments throughout the interview process and beyond, weâll be happy to assist you. 

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