Bilingual Dealer Support Representative

4 weeks ago

Montréal QC, Canada Trader Corporation Full time

Dealertrack Canada is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Dealertrack Canada serves dealers, lenders, OEMs (Original Equipment Manufacturers), third-party retailers, agents, and aftermarket providers with its comprehensive set of solutions including Sales/F&I products; market data for dealers, lenders, and OEMs; and digital document services. Dealertrack Canada is a subsidiary of Trader Corporation. For more information about Dealertrack Canada, visit .

Description

The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and knowledgeably discuss the benefits and features of any of the DT-suite of products.

Key Responsibilities:

• Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products

• Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party

• Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products

• Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products

• Effectively escalate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed

Qualification:

•+2 years of experience in a customer service environment.

•College diploma or BA in relevant field, or an equivalent combination of experience and training

•Exceptional communication skills (oral and written)

•Finance and/or automotive experience is an asset.

•Ability to prioritize workload according to demands, and demonstrated ability to multi-task

•Demonstrated ability to problem-solve with critical and analytical thinking

•Excellent decision making, follow-up, and organizational skills

•Technical experience supporting a web-based or client-based application a definite asset

•Proficiency in a windows environment.

•Competent in the use of MS Word, Excel, and Outlook

•Language: English and French required

•Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.

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