Bilingual Technical Customer Service Agent
Found in: Jooble CA O C2 - 2 weeks ago
Bilingual Customer Experience Specialist (Korean)
We’re looking for a passionate, customer driven, and energetic Customer Experience Specialist to grow Channel Talk together.
Channel Talk is an all-in-one customer service platform that helps businesses prioritize increasing LTV through VIP concierge experience. We are creating an environment where customers can communicate anytime, anywhere, helping businesses find direction and insight from their customers. We not only boast the most powerful features and excellent design in the industry but also promote a 'customer-driven' philosophy and culture that we have built in Korea and Japan, the 2 countries most well known for having high bars set for customer service. we’re here to change the culture of Customer Service in North America
Channel Corporation started its journey 6 years ago and has been one of the fastest growing Series C B2B SaaS startups in Asia. We’ve continuously made more than 2x growth and had 98%+ retention rate for the past 5 years through helping 150,000 global customers, such as New Balance, Salomon, Allbirds, and Arc’teryx. We opened a NYC office this summer in Soho and are building a CX base in Vancouver. If this excites you, let’s meet and have a chat
Create self-serve guides and onboarding contents to elevate customer experience
Resolve inquiries from our customers in a thoughtful timely manner in both English and Korean
Actively listen to customer feedback, share within the team to help prioritize product milestone
Collaborate with the CX, product team in Korea to test bug fixes and new features
Close as many customer chats as possible without understanding the root cause of issues(Quality over quantity)
3+ years of customer service/experience in tech startups
~ Native proficiency in written/verbal English and Korean
~ Not only comfortable using productivity tools such as Google Docs, Notion, and customer service platforms but able to pinpoint the inefficiency of current system and improve)
~ Technical writing in tech industry
~ Customer service/experience experience in B2B SaaS
~ 00 CAD
~Flexible work hours (If you work late, get some sleep and start the next day late.)
~ We respect, promote and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.
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