Technical Support Agent

2 weeks ago

Vancouver, Canada DDS WIRELESS INTL INC. Full time

**About StrataGen Systems Inc., a DDS Wireless Company**

StrataGen Systems Inc, a DDS Wireless company celebrates 35 years as a leader providing transportation industry solutions. We are an innovative developer of software as a service (SaaS) products and services and wireless hardware devices for the Transit and Taxi market segments. We have a global presence with offices in Richmond, BC, Canada; Redmond, Washington, USA; Oxford & Cambridge, United Kingdom; Stockholm, Sweden; and Tampere, Finland.

**About the Role**

We are looking for an enthusiastic, self-motivated, customer service-oriented **Technical Support** Agent with a strong technical background and ability to learn new technology quickly, who will help manage and “nourish” the relationship with our customers. Working in the Customer Experience team, the role will be customer facing and responsible delivering timely customer care in a mission critical environment.

**Responsibilities**:

- Provide excellent technical support to our valued customers.
- Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
- Learn the systems end-to-end to support customers with their issues and product requirements.
- Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
- Monitor AWS hosted SAAS solutions and in-vehicle hardware systems.
- Develop expertise with deployed in-vehicle devices to provide tier 1 support.
- Conduct training sessions for in-vehicle hardware and SaaS software.
- Maintain records of monitoring and issue response activities.
- Inquire, assess, and diagnose customer issues to resolution.
- Follow customers security protocols concerning access and data.
- Provide coaching for customers reaching out for product support.
- Prioritize and manage time related to customer support and competing work assignments.

**Skills & Qualifications**
- Bachelors Degree in Information Systems or equivalent experience
- 2 + years of SQL server experience
- 3+ years Windows Network Support experience
- Work independently and know when to access internal resources to enable timely technical support.
- Excellent customer service skills and experience is essential.
- Ability to communicate, both verbally and in writing with customers and internal groups.
- Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset.
- Project management and organizational skills to manage multiple tickets and issues.
- Familiarity with customer relationship management (CRM) systems and practices (Salesforce Service Cloud preferred).

**Experience with the following technical environments**:

- Enterprise SaaS systems
- Salesforce CRM
- Amazon Web Services
- AWS Cloudwatch
- DataDog Cloud Monitor
- Slack
- Atlassian Confluence
- Atlassian Jira
- Android OS
- Adobe

**Hybrid and Flexible Work Arrangement**

We offer hybrid and flexible work arrangements to provide an opportunity for our employees to explore the benefits of working both from home and at the Company’s physical office.

We offer a competitive performance-based compensation package and comprehensive benefits package, combined with variety, challenge and scope to develop your career in this fast-moving international organization.
- Applicants must have legal authorization to work in country in which the position is based with no restrictions
- All positions require background screening

We thank all who apply; however, we will only be in contact with those considered for an interview. No phone calls or agencies please.

  • Junior/intermediate Technical Support Specialist

    4 weeks ago

    Vancouver, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Creative Copywriter

    4 weeks ago

    Vancouver, Canada Agent Launch Full time

    Agent Launch is a fast growing company that supports Real Estate Agents across North America with online lead generation by leveraging the power of search engines, video, systems automation & remote talent. We're looking for a talented Creative Copywriter to join our remote team and enrich our website, blog posts and newsletters by crafting engaging scripts...

  • Airline Ramp Agent

    3 days ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license. Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • Airline Ramp Agent

    3 days ago

    Vancouver, Canada GAT Airline Ground Support Full time €19

    Must currently hold a valid class 5 BC driving license.Job SummaryRamp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • Airline Ramp Agent

    2 days ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license.Job SummaryRamp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • Airline Ramp Agent

    3 days ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license.Job SummaryRamp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • Airline Ramp Agent

    2 days ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license.Job SummaryRamp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • IT Technical Support

    4 weeks ago

    Vancouver, Canada Seapeak Full time

    **Job Description**: Position: IT Technical Support **Location**:Vancouver **Department**:Information Technology **Reports To**:Manager, Technical Support **Position Summary** The IT Technical Support position will perform a variety of duties related to supporting of our users, offices and vessels, providing a high level of 1st and 2nd line IT technical...

  • Xu - Passenger Assistance Agent

    2 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment...

  • Airline Ramp Agent

    2 days ago

    Vancouver, BC, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license. Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • Airline Ramp Agent

    2 days ago

    Vancouver, BC, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license. Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • Airline Ramp Agent

    3 days ago

    Vancouver, BC, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license. Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather,...

  • XU - Passenger Assistance Agent

    1 day ago

    Vancouver, Canada GAT Airline Ground Support Full time

    XU - Passenger Assistance Agent BCYVR - AO - XU, C-4906 Grant McConachie Way, Vancouver, British Columbia, Canada Req #1207 Thursday, May 16, 2024 Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the...

  • Airline Ramp Agent

    2 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Must currently hold a valid class 5 BC driving license Job Summary Responsibilities for Ramp Agent - Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport - Maintain on-time connections by guiding aircraft to and from gate positions - Protect baggage and other equipment from damage, loss and weather conditions - Drive...

  • Manager, Technical Support

    4 weeks ago

    Vancouver, Canada Sophos Full time

    **About Us** **Role Summary** - As the Manager of Technical Support, you will oversee technical support operations, manage a team of front-line technical engineers, handle escalations, and other customer-facing roles. Your responsibilities include selecting, developing, and evaluating talent to ensure the smooth functioning of the support department, all...

  • Technical Support Specialist

    3 days ago

    Vancouver, Canada uniuni Full time

    **Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers’ demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    As a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem...

  • Technical Supporter

    7 days ago

    Vancouver, BC, Canada Associated Engineering (ONT) Ltd Full time

    IT/IS We are an employee-owned, Canadian company that is passionate about building communities that are vibrant, healthy, and resilient and support economic growth. Sustainability is part of every project we undertake, and how we operate our business. Focused locally, we offer uncompromising service to public and private sector clients across Canada and...