Specialist, Automotive Technical Training

2 weeks ago

Vancouver BC BB, British Columbia, Canada Mitsubishi Motor Sales of Canada, Inc. Full time
Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process.

All employees are required to espouse MMSCAN’s company values, MMC WAY , and conduct themselves accordingly:
Think of Our Customers First; Strengthen Trust
Enrich Society
Welcome All Facts; Share Difficult News First
Conduct and Challenge Yourself Professionally
and Respect All; Work as Part of a Broader Team

PURPOSE
The Specialist, Technical Training and Support, provides technical assistance to dealership technicians and MMSCAN field staff to repair customer vehicles, identify and investigate emerging issues and provide preliminary with the primary objective of improving responsiveness to the customer and vehicle quality. Improve dealership service technician vehicle repair skills and "Work Done Right the First Time" job performance through the effective delivery and facilitation of high-level technical support and the effective delivery and facilitation of automotive service technical training courses.

In the spirit of enhancing the service provided to MMSCANs Western dealers, this position will be based in BC. They will participate in Team meetings at the company’s head office located in Mississauga – Ontario from time to time in accordance with the organizations and department’s needs. They will also be required to travel across Canada to provide training to dealers after a suitable onboarding process. The manager will be responsible to schedule the meetings in advance and provide proper notice to the employee.

This position reports to the Senior Manager, Service Operations

RESPONSIBILITIES :
Facilitate the effective delivery of technical support to Mitsubishi Motors dealership technicians to improve vehicle repair skills and "Work Done Right the First Time" job performance.
Answer centralized Vehicle Techline cases and provide assistance to dealership and field staff to facilitate/assist in vehicle repairs.
Track and follow-up on all Techline cases to ensure complete and competent repair and to understand and bring to closure issues that remain open.
Provide accurate and timely feedback to AFM’s on dealer and field issues that need to be addressed in order to improve dealership ability to fix vehicles right the first time.
Investigate emerging issues. Provide preliminary analysis MMC Tech Support group.
Prepare detailed written reports (PQR) and parts return to MMC suppliers.
Travel as necessary to investigate field product complaints and investigate emerging issues.
Provide technical review expertise in the development of technical service bulletins, newsletters, special tools, and service equipment as requested.
product quality conditions and improvement initiatives.
the continuous improvement of automotive technical and facilitation skills to ensure the quality and effectiveness of all technical support operations meets or exceeds MMSCAN standards.
Facilitate the effective delivery of service technical training courses to Mitsubishi Motors dealership technicians to improve vehicle repair skills and "Work Done Right the First Time" job performance.
Provide field feedback information and subject matter expertise assistance in the development of technical training curriculum, training pilot, and train-the-trainer sessions.
Assist in the development of the Service Technical Training courses to ensure appropriateness to Canadian requirements and laws.
Assist with the preparation of the training facility, vehicles, and tools/equipment as required prior to course delivery and return the environment to its appropriate state once the training is completed. Also, administer the course support logistics of conducting training in the mobile/field environment.
Administer class participant enrollment processes and course completion records.
Travel to training schools across Canada to conduct technician training as required.
Practice the continuous improvement of automotive technical and facilitation skills to ensure the delivery quality and effectiveness of all training courses meets or exceeds MMSCAN standards.
Provide special project assistance as requested by management.
Other duties as assigned or required.

REQUIREMENTS:
2 or more years wholesale/retail experience in the automotive or related industry.
2 or more years prior call center/customer service experience.
High school diploma, GED, or equivalent certificate.
6 - 8 years hands-on automotive technical experience, including positions such as service technician, service manager, training instructor, and/or instructional designer.
Class A Inter-Provincial Technician’s license (ASE certification in general automotive repair (Tests A1-A8 and L1) considered an asset).
BA/BS degree in vocational/secondary education or equivalent combination of education and experience.
Bilingual: English/French is preferred. Other languages an asset.

  • Technical Electrical Specialist

    1 week ago

    Vancouver, British Columbia, Canada NES Fircroft Full time

    Job Title: Technical Electrical Specialist Location: Kitimat, BC (camp and travel provided to out of area candidates) Rotation: 6 weeks on, 1 day off Start Date: ASAP Contract Length: 1 year, likely to be extended to 2 years. Overview: Performs a variety of routine and complex integration tasks related to analytical systems and provides technical support on...

  • Automotive Glass Technician

    1 week ago

    Vancouver, British Columbia, Canada Dueck Auto Group Full time

    Salary: SummaryThe Glass Technician is an accountable, customer-orientated, and technically knowledgeable individual responsible for removing, installing and repairing all types of automotive glass. The primary responsibility is to provide high quality installations and excellent customer service. ResponsibilitiesRemove and install new windshield and door...

  • Event Audio Visual Technical Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Encore Event Technologies Full time

    The approximate hourly range is based on skills & experience: $ $32.67 per hour.Position OverviewThe Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director,...

  • CTO & Technical Lead - At Kaihive

    3 weeks ago

    Vancouver, British Columbia, Canada Kaihive Solutions Full time

    Most customers today prefer to start their car purchase process online. Car dealerships struggle to effectively engage with online customers, and those that are not responded to within 5 minutes are three times less likely to make a purchase. Kaihive is an integrated customer engagement platform for the automotive industry. It allows dealerships to...

  • Director, Photonic Integrated Circuits

    2 weeks ago

    Vancouver, BC, B6B, British Columbia, Canada Barrington James Full time

    Director Photonic Integrated Circuit required to work with teams of scientists & engineers responsible for the design, fabrication, test, and packaging of photonic integrated circuits (PICs).Responsibilities:Lead multiple initiatives within the integrated photonics group, offering both managerial and technical guidance.Efficiently allocate resources across...

  • User Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada District of North Vancouver Full time

    User Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...

  • Audio Visual Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level CJob TitleAudio Visual SpecialistDepartmentUBC IT | Audio Visual Support | Advanced Support & IntegrationCompensation Range$6, $9,418.83 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Implementation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Trulioo Full time

    Position Summary:Reporting to the Manager, Implementation, we are looking for an Implementation Specialist within the Customer Success department who will be responsible for onboarding and providing technical and business support to our clients and partners. We are looking for a technically sound, team-orientated, customer savvy, and passionate individual...

  • Technical Electrical Specialist

    6 days ago

    Vancouver, British Columbia, Canada NES Fircroft Full time

    Job Title: Analyzer Technician Location: Kitimat, BC (camp and travel provided to out of area candidates) Rotation: 6 days on, 1 day off Start Date: ASAP Contract Length: 1 year, likely to be extended to 2 years. Overview: Performs a variety of routine and complex integration tasks related to analytical systems and provides technical support on hardware and...

  • Automation & Control Sales Specialist Electrical sector

    3 weeks ago

    Vancouver, British Columbia, Canada Lock Search Group Full time

    Automation & Control Sales Specialist – Electrical sector Greater Vancouver, BC Our client, a powerhouse in the electrical industrial distribution sector, is seeking a British Columbia, Automation & Control Sales Specialist to join their national team. Cameron Lappin of Lock Search Group has been engaged to find a technical 'controls & automation' sales...

  • Procedure Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working At AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Broking and Placement Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Technical Designer

    7 days ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.We are FrostbiteFrostbite is EA's proprietary game engine that comes equipped...

  • Quality Assurance Specialist

    4 days ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Research and Facilitation, Level AJob TitleQuality Assurance SpecialistDepartmentWood Laboratory Division of Cardiology | Department of Medicine | Faculty of MedicineCompensation Range$5, $7,485.33 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a...

  • Business Development Specialist

    2 days ago

    Vancouver, British Columbia, Canada Graham Construction & Engineering Inc. Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Software Technical Support Analyst

    6 days ago

    Vancouver, British Columbia, Canada Fernandez Young LLP Full time

    Job Posting: Software Technical Support AnalystCompany: Fernandez Young LLPLocation: Downtown Vancouver, BCAbout Us:Fernandez Young has been a trusted provider of Professional Accounting and Advisory services for over 35 years. Situated in the heart of downtown Vancouver, we are fully immersed in the dynamic business landscape, serving as local partners to...

  • Financial Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Financial Proc. Spec 5 (Gr7)Job TitleFinancial Specialist - AccountingDepartmentFinance Support | UBC Food Services | Student Housing and Community ServicesCompensation Range$4, $4,827.00 CAD MonthlyPosting End DateMay 12, 2024Note: Applications will be accepted until 11:59 PM on the day prior...

  • Event Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Hunt PersonnelTemporarily Yours Full time

    Level up your career with a gaming industry giant, known for creating some of the most iconic characters in gaming history. If you've got a passion for fun, creativity, and all things gaming, this is the perfect opportunity for you.As the Event Specialist for the Canadian division of this industry titan, you'll work with marketing agencies to executive...

  • Customer Service Learning Specialist

    3 days ago

    Vancouver, British Columbia, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Being part of Air Canada is to become part of an iconic Canadian symbol. Recently ranked the...

  • Maintenance Technical Support Engineer

    6 days ago

    Vancouver, British Columbia, Canada Alstom Full time

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customized services, infrastructure, signaling and digital mobility solutions. Joining us...