Customer Care Agent

2 weeks ago


Vancouver, Canada Staffbase Full time

**About Staffbase**:
At Staffbase we believe that Internal Communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. Our most recent Series E funding led by General Atlantic, officially launched us to UNICORN status

We're headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including Vancouver, Kelowna, New York, Amsterdam, London, and several locations in Germany Our international team counts more than 800 employees from 45+ nationalities and we have a growing base of 1000+ enterprise customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are growing our Customer department We are currently looking for an additional Customer Care Agent in North America.

In this role you will mainly focus on supporting our customers with all kinds of inquiries to ensure the customers' ongoing satisfaction. With your deep product knowledge, you will be in direct contact with our customers as well as with other internal teams, primarily with Development and Customer Success Management departments.

In order to support our customers as best as possible we are looking for colleagues who are open to work 9am to 5pm EST

**What you'll be doing**
- Answer general queries, after-sales requests, products and technical inquiries
- Take ownership of the support tickets and be responsible for funnelling them through all process stages until you found the perfect solution
- Investigate potential bugs and errors, escalate if necessary and inform other parts of the team continuously
- Reaching out proactively to customers who might face an issue to inform them about it

**What you need to be successful**
- Working experience in a customer-facing role and you enjoy interacting with customers on a day to day base
- You are able to communicate on a high level with customers and internal stakeholders, e.g. Sales, Development and Account Management
- General understanding how HTML/CSS works
- Excellent written and verbal communication skills in English. German would be an asset
- You are a motivated team player and you have tons of passion, humour and enthusiasm who enjoys working in an international and diverse environment
- You are a tech and smartphone-savvy person
- Experience with a ticket system (e.g. Zendesk) and live-chat system (e.g. Intercom) is a big plus

**We Love Diversity - Equal Employment Opportunity**:
Our platforms are for everyone, and so is our workplace. We are passionate about equity, inclusion, and diversity at Staffbase. Read more about our policies here.

**Our Global Benefits**:
**Employee Stock Option Plan (ESOP)**

Staffbase offers you a benefit plan which entitles you to an ownership interest in stock options in the company. We're in business to create value for our shareholders and we want our employees to benefit from that shared success as well.

**Ongoing Learning**

We thrive on personal and professional growth. Every employee gets €1,800/$2,200/£1,650 per year to spend on personal and professional development.

**Feel Good Fridays**

Summertime means extended vacation time at Staffbase During August we run the 4-days workweek which means that during this month Fridays are off for all employees.

**Flexibility**

When it comes to your personal life, it's not our place to dictate your schedule. We offer full time and flexible work-from-home options.

**Parental Leave**

We recognize that one of the most special events in an individual's life is the birth or adoption of a child. We offer paid parental leave options for all employees.

Read more about our benefits here.


  • Customer Care Agent

    4 days ago


    Vancouver, Canada Staffbase Full time

    **About Staffbase**: At Staffbase we believe that Internal Communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. Our most recent Series E funding led by General Atlantic, officially launched us to UNICORN status! We're...


  • Vancouver, Canada Rove Concepts Full time

    Rove Concepts is an online high-end, mid-century modern furniture business located in the heart of Vancouver, BC. We’re known for our custom direct-to-customer business model and top-rated online shopping experience. Rove Concepts has built trust with clients through delivering quality products and outstanding service to doorsteps throughout North America....


  • Vancouver, Canada Rove Concepts Full time

    Rove Concepts, a contemporary home décor brand and eCommerce furniture retailer, is looking for a Customer Service Agent to join our growing team. Our objective is to maximize sales opportunities through both showroom and eCommerce channels. At the same time, we answer customer requests in a prompt and respectable manner while maintaining a high level of...


  • Vancouver, Canada Wilson's Transportation Full time

    At The Wilson’s Group of Companies, we are proud to be a locally owned and operated motor coach company. We take pride in knowing that we offer our clients a convenient, safe and comfortable way to travel. Our clients’ satisfaction is not only because of our skilled drivers but a reflection of our customer service team who deal directly with the booking...


  • Vancouver, Canada The Acquisition Group Full time

    Compensation: Commission based compensation dependent on commission rates associated to a successfully sold product.We are in search of poised and diligent professionals to join our esteemed team at The Acquisition Group, for our client TELUS Communication as customer service agent. Your role will involve engaging with homeowners and promoting our...


  • Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...


  • Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...


  • Vancouver, Canada Rove Concepts Full time

    **Rove is looking for a Bilingual Sales and Customer Service Agent (French / English Speaker) to work at our False Creek head office location.** Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 11+ years, Rove Concepts has built trust with clients through delivering quality...


  • Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...


  • Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...


  • Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. - Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...


  • Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...


  • Vancouver, BC, Canada The Acquisition Group Full time

    Compensation : Commission based compensation dependent on commission rates associated to a successfully sold product. We are in search of poised and diligent professionals to join our esteemed team at The Acquisition Group, for our client TELUS Communication as customer service agent. Your role will involve engaging with homeowners and promoting our...


  • Vancouver, Canada Rove Concepts Full time

    Rove Concepts is looking for a skilled Call Center Agent Supervisor to oversee our Claims Team. * NOTE- this role is for local residents only as you will be working on-site at our Vancouver office.* * If you are: - committed to service excellence; are consistent, caring, and dependable with a passion for helping others; are a consummate professional with...


  • Vancouver, Canada Daifuku Co Full time

    Position Summary: Daifuku Canada Inc. is seeking a dedicated Customer Service Agent - WFH to join our team. In this role, you'll play a key role in providing top-notch customer service to our corporate clients, assisting them with travel inquiries, reservations, and itinerary updates. If you have strong communication skills, excellent problem-solving...


  • Vancouver, Canada Bosa Properties Full time

    About the Company: Bosa Properties Inc. (“BPI”) is a fully integrated real estate development and asset management company driven by progress and committed to help move communities forward. Ours is a story of evolution; it all began with excellence in construction many decades ago - and a focus on delivering for people. We strive to make each other and...


  • Vancouver, Canada Bosa Properties Full time

    About the Company: Bosa Properties Inc. (“BPI”) is a fully integrated real estate development and asset management company driven by progress and committed to help move communities forward. Ours is a story of evolution; it all began with excellence in construction many decades ago - and a focus on delivering for people. We strive to make each other and...


  • Vancouver, Canada Rove Concepts Full time

    **Rove Concepts is looking for a skilled Call Center Agent Supervisor to oversee our Claims Team.** * NOTE- this role is for local residents only as you will be working on-site at our Vancouver office.* * If you are: *committed to service excellence; are consistent, caring, and dependable with a passion for helping others; are a consummate professional...


  • Vancouver, Canada KymBuna Real Estate Group Full time

    One of the top ranked Real Estate Offices in Vancouver, is looking for a CLIENT CARE COORDINATOR EXTRAORDINAIRE to join our team! Must have incredible customer service skills, be extremely detail-oriented, enthusiastic, self-starting, deeply committed to supporting the team in achieving higher levels of success, and to growing your own skills and developing...

  • Front Desk Agent

    4 weeks ago


    Vancouver, Canada Abercorn Inn Full time

    **Front Desk Agent** Abercorn-Inn Vancouver Airport Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances...