Contracts Manager − Commercial Contracts

Found in: Jooble CA O C2 - 1 week ago

Toronto ON, Canada Wcgservices Full time

Contract Manager (Employment Services Performance Manager)
Permanent Full-Time
Location: Hybrid – working remotely/in office in Toronto, ON
As Contract Manager, you’ll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.
The Contract Manager will be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The Contract Manager will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan
Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning
Take a lead role in community engagement, and integration with existing services.
Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums.
Provide practical advice and support to give a great quality service to the client, and maximise performance opportunities
Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met
Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts
Ensure the operation complies with WCG’s policies relation to Information security and Data protection
A post-secondary degree or diploma in leadership or business/management is preferred
Minimum 5 years combined progressive strategic leadership and contract management experience in the field of Employment Services
Bilingual (French/English) would be an asset
Comprehensive and flexible health and dental benefits
Generous time off policy to encourage work/life balance
If you have experience in the employment, skills, mental health or community sectors, we’d encourage an application to available roles.

WCG is strengthened by diversity.

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