Inside Sales Coordinator

For 130 years, we’ve been committed to continuously improving what we do for our guests and the people we work with. As Inside Sales Coordinator, you’ll be responsible for prospecting within the travel industry, qualifying new leads, and closing sales over the phone, email or through our online channels.

"For ten years I’ve been motivated and supported to try different roles and grew into the role of Expedition Leader. Together with the team on board we aim to give our guests a journey a lifetime."

The role as Inside Sales Coordinator for HX Expeditions will be a focused around supporting the Americas Sales & Marketing team and expanding the HX brand in the Americas. HX is seeking a highly motivated and results-oriented sales individual to join our dynamic sales team. As the Inside Sales Coordinator, you will be nurturing relationships with our preferred partners and the ideal candidate will have a strong sales background, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities & Accountabilities

• Prospecting and Lead Generation:
o Identify and research potential leads through our various channels, including cold calling, emails and social media
o Nurture leads based on the business objectives and sales growth targets
o Maintain accurate records of all prospecting activities in the company's system
• Servicing travel advisor questions regarding brand products, promotions, destinations, policies, issues, with emphasis on positive and timely resolution for the advisor and company
• Educating travel advisors prospects on our products, destinations, and promotions, and generating and increasing sales by conducting outbound call and e-campaigns
• Clearly articulate the value proposition and benefits of our offerings to travel partners and customers
• Conduct sales presentations to educate prospects about HX destinations, products & services
• Build and maintain strong relationships with prospects and customers through regular communication and follow-up.
• Establish rapport and trust with customers & partners to facilitate the sales process
• Close sales and achieve monthly and quarterly sales targets.
• Provide feedback to management on market trends, competitor activity, and customer needs.
• Assist HX America Sales team in supporting our Partners, which can include but not limited to:
o Preparation and distribution of sales reports at an agency, national account and consortia level
o Reporting on Agency and Agent registrations
o Follow up on new partners recently registered in Salesforce/B2B Portal; tracking of our Certified Specialists training program and upkeep of B2B portal information and Online travel training content
o Monthly maintenance of partner profiles
o Work with agent partners to deliver accurate, on brand marketing campaigns
o Attend national consumer/trade shows, key agency meetings, consumer events, award nights and educational trips
o Effective communication through phone/e-mail with inquiries from our partners (product questions, booking management, brochure/marketing collateral requests, etc.)
o Coordinate events such as ship visits, FAM trips, regional product launches
o Efficiently order and manage sales merchandise and trade brochures
o Effectively manage escalated agent booking queries
o Monitor and action dedicated agency support mailbox - Answer day to day calls, emails and communication from trade partners
o Work with Sales Support and Customer Support Center to solve issues/concerns on advisor bookings

Key Personal Attributes

• Like the true spirit of expedition cruising, we are seeking an individual who is willing and able to be flexible with their time, as priorities and opportunities can change from day to day
• You are also someone who is: organized, driven, goal oriented, a team player but able to work independently on projects and meet deadlines
• You are passionate about exploring our beautiful world sustainably, you are a lover of the outdoors and are excited to learn and (quite literally) expand your horizons

Academic and Professional Qualifications

• Expedition knowledge or travel industry experience specializing in niche product & services, preferably in the cruise sector.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Proactive and results-oriented, with the ability to work under pressure and meet deadlines.
• 5 years of relevant sales experience

Additional Knowledge & Skillsets

• Strong knowledge of travel industry
• Working knowledge of Microsoft Office Suite, especially Excel, Word, Teams and PowerPoint
• Proficient in Salesforce
• Confident speaking in front of a crowd
• Excellent oral and written English communication skills
• Valid passport and able to travel within the USA/Canada, and internationally as required
• Be a role model for HX Expeditions core values: Passionate Explorers, Can Do Mindset, Supportive and Collaborative Teams, Genuine Interactions, Humble Leadership.
• Works with the team and management to achieve individual, department and corporate goals
• Grow, elevate and deepen trade partner relationships
• Improve efficiencies and lower customer acquisition costs
• Build strong working relationships with internal and external customers

This is a remote position and may require some travel.

Candidate must be eligible to work in the United States.

Salary and Benefits:

Salary for this position is $60k to 65K USD plus Sales Incentive Plan. Hurtigruten provides an excellent benefits package which includes competitive compensation, employer paid Medical, Vision, Dental, EAP, Retirement with 4% match, 11 paid Holidays, Vacation 2 weeks, 9 personal days, familiarization trips, excellent employee discounts, and more

Play your part

Inspire the Adventure

Make tomorrow better

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business Units — Hurtigruten Expeditions, Hurtigruten Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

At Hurtigruten Expeditions, we sail guests on adventures to more than 250 destinations across 30+ countries. Through the experience of exploration, we are changing people’s perspectives on what adventure travel looks like while impacting the lives of millions of people.

As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Single-use plastic ban Hurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer ships Hurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanups Hurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten Foundation The Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.