Contact Center QA lead

2 months ago

Canada Tata Consultancy Services Full time

About TCS: Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. Skills and Responsibilities: •Bachelor’s degree in computer science or related field. •Minimum of experience in software testing. •Strong understanding of software testing methodologies and best practices. •Experience with VDI testing, Citrix and HP ALM. •Experience in Contact Center application testing. •Ability to work independently and collaboratively in a team environment. •Excellent communication, problem-solving, and analytical skills. •Attention to detail and ability to work in a fast-paced environment. •Experience with IVR/CYARA/API Testing, Cynara Automation tool. •Strong organizational and time-management skills. •Responsible for ensuring that all software applications meet established quality standards and requirements. •Develop, maintain, and execute manual test cases and test plans to ensure that all functionality is thoroughly tested and documented. •Should have knowledge of VDI infrastructure and testing, understand virtualization platforms such as VMware. •Must be able to identify and report VDI related issues such as network latency, storage, performance, and connectivity problems. •Understanding of networking concepts such as firewalls, switches, and load balancers to test the network connectivity between the VDI components. •Experience with VDI management tools such as Citrix, VMWare Horizon, or Microsoft RDS. •Understanding of security concepts such as authentication, encryption, and access control to ensure that the VDI is secure. •Knowledge of HP ALM to track defects and manage test cases. •Perform root cause analysis and retest defects to ensure timely resolution. •Identify and report defects, issues, and risks to stakeholders in a timely manner. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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