Contact Center Engineer

4 weeks ago


Canada CDW Full time

Role: Contact Centre Engineer - Ring Central-Five9 (intermediate level)Duration: 6 months ++Location: Remote with some visits to Mississauga office if required to meet team, etc.The role:• Proactively review and maintain the configuration of existing contact center deployments, ensuring ongoing alignment with technical and business requirements. Specifically, Five9• Ensuring up-to-date documentation: You will be responsible for maintaining accurate and up-to-date technical documentation related to contact Centre configurations, processes, and procedures. This includes documenting system configurations, call flows, IVR scripts, and other relevant information. You may also be responsible for designing agent training documentation to ensure proper onboarding and ongoing training.• Develop tools to automate administrative tasks using APIs• Collaborate with business units, senior leadership, and stakeholders to gather requirements, provide technical expertise, and ensure the contact center solutions meet their needs.• Experience with Ring Central (Five9 Preferred)• In-depth knowledge and experience working with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and voice recording systems.• Call Center Management Experience is considered asset• Utilize API development tools to design, develop, and maintain robust APIs for telephony tasks and administration.


  • Contact Center QA lead

    2 months ago


    Canada Tata Consultancy Services Full time

    About TCS: Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through...


  • Canada Quantiphi Full time

    About Us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...


  • Canada Quantiphi Full time

    About Us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...


  • Canada Quantiphi Full time

    About Us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...


  • Canada Quantiphi Full time

    About Us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...


  • Canada Quantiphi Full time

    About Us: Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...


  • Canada Beiersdorf AG Full time

    **About Beiersdorf AG**Beiersdorf AG is a leading global player in the consumer goods industry, with a rich history of innovation and commitment to excellence. Our company is built on a strong foundation of values, including CARE, COURAGE, SIMPLICITY, and TRUST, which guide our actions and decisions every day.**Your Role in Our Cloud Competence Center**We...


  • Canada Beiersdorf AG Full time

    **About Beiersdorf AG**Beiersdorf AG is a leading global player in the consumer goods industry, with a rich history of innovation and commitment to excellence. Our company is built on a strong foundation of values, including CARE, COURAGE, SIMPLICITY, and TRUST, which guide our actions and decisions every day.**Your Role in Our Cloud Competence Center**We...


  • Canada Contact North Full time

    Contact North BC is seeking a dedicated professional for a Full-Time position focused on supporting education and training initiatives. The ideal candidate will possess significant experience in team management, exhibit a strong customer service orientation, and be capable of delivering effective presentations.Position: Administrative Coordinator for...


  • Canada Edge Consulting & Financial Services LLC. Full time

    - Guidewire Policy Center Configuration – Technical Lead (Remote) Job Location : Remote Job Type : Full-Time Job Role The Guidewire Engineer will possess an in-depth knowledge of Guidewire products, particularly in Policy Center, Billing Center, or Claim Center. This position will engage with both internal and external stakeholders to design, develop,...


  • Canada, CA Intersect Power, LLC Full time

    Company OverviewIntersect Power is a team of friends driven to preserve our planet for future generations through low-carbon energy and infrastructure solutions. Founded in 2016, the privately held clean energy company develops and owns some of the world’s largest clean energy resources serving customers in retail and wholesale energy markets across North...


  • Canada Victorum Learning Center Full time

    Your New Role Victorum Learning Center, a pioneer in educational technology and training solutions, is in search of a Systems Quality Assurance Specialist to join our dynamic team. Reporting to the Head of Technology, you will play a crucial role in the internal testing, validation, and acceptance processes that are essential to our mission of enhancing...


  • Canada Camelot Care Centers Full time

    Position OverviewCamelot Care Centers is seeking a Senior Machine Learning Engineer to enhance our capabilities in leveraging machine learning and natural language processing. This role is crucial in developing innovative solutions that improve our services and support our mission.Key ResponsibilitiesUtilize SQL and Python for data analysis and model...

  • Devops Engineer

    1 month ago


    Canada, CA Cryptostart Full time

    active 3 months ago Devops Engineer Actively looking I have helped companies address challenges in their infrastructure by using monitoring tools to gain insights into system behaviour. With this I've been able to implement proper auto-scaling measures to fit their individual needs and increase application delivery frequency by 65% while ensuring...

  • Director AI

    2 weeks ago


    , ON, Canada Constant Contact, Inc. Full time

    Join Constant Contact as our Head of AI to lead our AI engineering effort! This technical leadership role will lead the AI/ML engineering teams and work closely with Product to identify opportunities for AI integration, prioritize cutting-edge projects, and ensure successful delivery of AI/ML soluti


  • Canada, CA Intersect Power, LLC Full time

    Company OverviewIntersect Power is a team of friends driven to preserve our planet for future generations through low-carbon energy and infrastructure solutions. Founded in 2016, the privately held clean energy company develops and owns some of the world’s largest clean energy resources serving customers in retail and wholesale energy markets across North...


  • Canada Intersect Power, LLC Full time

    Company OverviewIntersect Power is a collective of passionate individuals committed to safeguarding our planet for future generations through sustainable energy and infrastructure solutions. Established in 2016, this privately owned clean energy firm develops and manages some of the largest clean energy assets globally, catering to both retail and wholesale...


  • Canada, CA Intersect Power, LLC Full time

    Intersect Power is a team of friends driven to preserve our planet for future generations through low-carbon energy and infrastructure solutions. Founded in 2016, the privately held clean energy company develops and owns some of the world’s largest clean energy resources serving customers in retail and wholesale energy markets across North America. The...


  • Canada, CA Host Papa Inc Full time

    Position Summary:With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a...


  • Canada Hays Full time

    Client: IT Service ProviderRole: Cisco Collaboration EngineerJob Type: Contract (4 – 6 months)Location: Remote (EST Hrs)Your New CompanyOur client, a very well-known banking client looking to hire Cisco Collaboration Engineer.Your New Role: Need to supportcall manager – This is the most important skillcontact center - 1 queue still active (moving away...