Services Management Coordinator
3 weeks ago
Infiniti Gallery is actively searching for an Service Manager to join the team at Dilawri Group
Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.
Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.
Make a Difference - We support the communities we serve.
This position reports to upper management and is responsible for working attentively in overseeing and managing the service process and experience in its entirety.
The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success.
A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting our dealership's value and brand standards to create an unparalleled customer experience in the service department.
As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.
Oversee all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations
Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
Oversee hiring, training, supervising, and coaching of service department employees.
Possess a strong aptitude for technical/mechanical repairs
2+ years of service department management experience is required to be considered for this role or several years as a senior level advisor.
You are honest, trustworthy and care about providing the best possible customer experience.
You thrive in an environment that supports collaboration and respect.
Go to our website to see more about our company and the many reasons why you will want to work for us
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