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Service Coordinator

1 month ago

Calgary, Canada InVision Staffing Services Inc. Full time

InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.


Our client has been in business for over 50 years providing leading edge vacuum and over pressure technology worldwide. They are actively seeking to hire a Service Coordinator on a permanent basis to join their growing team. This role is based in Calgary, Alberta.


Responsibilities:

  • Provide exceptional customer service and support by responding to or coordinating all inquiries via phone, email, and in person, in an expedient and professional manner.
  • Serve as the primary point of contact for service, returned goods, or warranty-related incoming calls.
  • Contact vendors, customers, and other LLC departments to follow up on outstanding requests and/or documentation.
  • Maintain the repair schedule daily and provide status updates to customers and applicable departments.
  • Manage the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner, while obtaining the appropriate level of information and documentation in order to execute the request.
  • Develop and maintain a strong operating knowledge of Enterprise Resource Planning (ERP) including the ability to enter customers, open orders, determine the order and/or shipping status, evaluate inventory status,
  • Assist others with administrative or clerical tasks.


Qualifications:

  • 3+ years of secretarial/administrative and/or clerical experience: Required
  • Two or more years in a customer service environment: Required
  • Customer service experience: Required
  • Experience with service orders, returned goods, or warranty claims/repairs: Highly Desired
  • Computer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), and database management: Preferred


Employment Rewards:

  • Day shift
  • Experience working for a leading organisation.
  • Excellent work experience provided.
  • Long term opportunity


Application Process:

All Qualified candidates will be contacted.


InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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