Contact Centre Coordinator

4 weeks ago


Guelph ON, Canada ABL Employment.com Full time

In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. You will need to be tech savvy as you will be utilizing a VOIP phone system and duel screens.
This is a full time permanent position
Manages and oversees a team of call center agents.
– Motivates and supports agents through feedback and communication.
– Improves quality of results by recommending changes.
– Provides product/service information by answering questions and offering assistance.
– Prepares monthly and annual performance reports.
– Tech savvy with knowledge of relevant computer programs and telephone equipment
– Exceptional customer service expertise
– Proficiency with the English and French language
– After submitting your resume, you will receive a link through text and email to answer a few short questions to help us better match you with our upcoming openings
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