Contact Centre Coordinator
1 month ago
This is an in office position in Guelph** Must Speak French and English Fluently**
In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. You will need to be tech savvy as you will be utilizing a VOIP phone system and duel screens.
C’est a dire que c’est au bureau mais il y a aussi une opportunite pour faire du teletravail.
This is a full time permanent position
C’est une opportunite a Temps – Plein situe a Guelph, ON
Gèrer et superviser une équipe d’agents du centre d’appels.
– Mesurer les indicateurs clés de performance tels que les appels entrants, l’appel en attente et l’abandon d’appel.
– Améliorer la qualité des résultats en recommandant des changements.
– Fournir de l’information sur les produits et services en répondant aux questions et en offrant de l’aide aux clients
– Tech savvy with knowledge of relevant computer programs and telephone equipment
– Exceptional customer service expertise
– Proficiency with the English and French language
– After submitting your resume, you will receive a link through text and email to answer a few short questions to help us better match you with our upcoming openings
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