Bilingual Customer Service Representative- Federal

4 weeks ago

Markham ON, Canada Parsons Oman Full time

Uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services, the corporation delivers state-of-the-art solutions to federal, regional, and local government agencies as well as to private industrial customers worldwide. Parsons has a reputation for inclusion and diversity and has been named to the Ethisphere Institute’s list of World’s Most Ethical Companies for 10 consecutive years. With offices around the globe, people of varied talents and backgrounds, and a wide range of exciting projects, the possibilities at Parsons are endless. We are looking for a Bilingual English/Spanish Customer Service Agent to join our Smart Vehicle Solutions Contact Centre located in Markham. You are responsible for providing excellent customer satisfaction in a fast pace Contact Centre environment by helping our customers, and assisting Program delivery partners (e.g., inspection centres) under contract with our various Smart Vehicle Solution projects.
Handling billing/payment inquiries via telephone calls, emails, web-tickets and chat interactions from Inspections Centre representatives. Majority of customer interactions will be in English.
Prepare monthly billing operational reports for various billing projects
Outreach to Inspection Centre to follow up on inspection fee related discrepancies
Work with Billing Team Lead to resolve complex billing issues
Maintain service levels and adhere to departmental statistics
Participate in special projects and perform other duties as required.
Excellent written and verbal communication in both English and Spanish
Good understanding of Microsoft Office - Excel
Minimum 2 (two) years customer service experience
Pleasant telephone manner
Must be flexible to work a shift ranging between 8:00AM-7:00PM, Monday to Friday, occasional weekend shifts may be required
Must be flexible to work Canadian holidays
For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyleParsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars

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