Service Desk Agent

3 weeks ago


Toronto ON, Canada Rychiger Canada Inc. Full time

As extension of our dedicated Rychiger Servicehub North America customer service team, we are searching for a Service Desk Agent (Full time)

Your tasks and duties

  • Process customer requests regarding technical machine errors, spare parts, service interventions and retrofits with a proactive approach.
  • Create quotes in ERP environment for spare parts, service interventions and retrofits.
  • Make technical clarifications within the group companies and external suppliers.
  • Coordinate and take responsibility for the execution of smaller retrofit and machine upgrades.
  • Provide technical assistance in developing customized preventive maintenance concepts and service agreements.
  • Contribute in the continuous improvement process and further development of the service desk.

Our job requirements

  • Basic technical education with further education in automation, electrical or mechanical engineering
  • Proven experience in technical hotline for machinery and equipment
  • Proactive and customer centric behavior
  • Social skills as a team player
  • Proficiency in MS office products, ERP and CRM
  • Business fluent English, all other languages especially German are a plus

Tailored Machinery Solutions - Rychiger


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