Service Coordinator

3 weeks ago

Penticton BC, Canada City of Penticton Full time

Bylaw Services Manager

Bylaw Services
$Full-time Permanent
Competitive wages, benefit and pension package. Opportunities for career development and professional advancement, including financial support for professional development. Wellness incentives, Earned Time Off Program, flexible work environments, and Federal and BC statutory holidays.
Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services.
The City of Penticton's Bylaw Services department helps to protect public health, safety, property rights and community standards through the timely and consistent enforcement of municipal bylaws.
Reporting to the Director of Public Safety & Partnerships, the Bylaw Services Manager provides oversight and direction to the Bylaw Services Department and is also responsible for Animal Control Services (contracted). Building on current service delivery models and aligned with the City's Public Safety Framework and Social Development Framework, the Manager is a key leadership position that supports the enhancement of integration and effectiveness across the Department while identifying and implementing new initiatives that reflect innovative and progressive approaches to public safety.
The Bylaw Services Manager is also accountable to deliver on Council and Corporate priorities, through the development of regulatory tools, implementation of strategic and operational projects, and overseeing the enforcement of a spectrum of municipal bylaws using a human-centered approach. RCMP, Fire, Interior Health, Indigenous Partners, Business Community, School District, and Social Services Agencies) to support coordinated approaches to bylaw and public safety related challenges and opportunities. This position is often involved in managing complex and sensitive investigations and decisions that are subject of Council, community and media attention.
Leadership and Management of Bylaw Enforcement Operations
Develop, manage, and monitor strategic goals, objectives, policies and procedures and align with Council, Corporate, and Department objectives.
Direct operations and initiatives to uphold municipal bylaws covering a spectrum of disciplines including property use, community safety, traffic, parks and public open spaces.
Provide advice and guidance to the public and staff on Bylaws and Statutes as they relate to property standards, community safety standards, and implement proactive enforcement strategies with key partners, as appropriate.

Act as a resource for interpreting bylaws and develop strategies to ensure compliance within the community.
Work with the RCMP and Fire to coordinate enforcement and public safety activities.
Includes, but is not limited to, City policies and procedures, Community Charter, Local Government Act, Local Government Bylaw Notice Enforcement Act, City Bylaws, Health Act and other related Federal and Provincial Statutes related to public safety.

Leadership and Management of Community Safety Initiatives

Work in partnership with the Social Development team to develop and operationalize plans to mitigate and respond to the impacts of outdoor sheltering in the community.
Provide leadership to support coordinated, systems-based approaches to the delivery of bylaw and public safety services with internal and external partners (i.e., Indigenous partners, Interior Health, business community, local service providers, school district, provincial partners, etc.).
Implement health, safety and wellness measures for staff responding to people experiencing homelessness, substance use, and mental health.

Human Resources Management

Professionally lead a team of staff (16+ FTEs) plus relief staff (in a unionized environment).
Develop and maintain team processes/structures to encourage efficient operational practices, collaboration, teamwork, and open communication between employees and Senior Management.
Initiate, inspire, and execute leadership development and succession management plans.
Risk and Liability Mitigation

Ensure enforcement and investigation activities conform to appropriate legislation (Federal, Provincial and Municipal).
Maintain files, records and documents used to resolve public complaints and claims.
Ensure legal risk during enforcement action taken by City is mitigated.

Budget Management

Manage departmental operational budgets and revenues.
Ensure departmental budgetary controls are in place and monitored.
Development of business cases (inclusive of analysis and costing) to advance strategic goals.

Proven leadership and management, and ability to navigate large systems and complex issues.
Strategic and operational planning, performance measurement and management, financial administration, and proven ability to operationalize a vision into culture, actions, and results.
Direct knowledge and experience in strategic planning, management of operations and complex issues, interpreting and applying legislation, regulations and policies, as well as knowledge of court processes/services and proceedings.
Extensive knowledge of relevant provincial and federal legislation, and local bylaws.
Sound understanding in performance and change management, as well as financial administration.

Education, Training and Experience

~ Criminology, Criminal Justice, Emergency & Security Management, Public/Business Administration); 5+ years of progressive experience in legislative or regulatory work (preference to Bylaw Enforcement environments); 5+ years of progressive experience in management/leadership roles, preferably in a unionized environment; or, An equivalent combination of education, training, and experience.
~ Require License(s):
Driver's License, minimum Class 5.
Tapping into the diversity of our community makes us all stronger and allows us to serve Penticton even better.
We encourage Indigenous persons, people of colour, all genders and expressions, 2SLGBT2QIA+, persons living with disabilities, and others who reflect our ever-changing workplace to apply.

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