Inside Sales Representative
4 weeks ago
- Contacting customers directly to get an understanding of their current business needs.
- Call on and relationship build with dormant customer accounts that no longer purchase.
- Generate new sales of products into existing, dormant, and new retail pharmacy accounts.
- Manage assigned base of customers not currently ordering from with minimal sales activity.
- Distribute larger sales opportunities to outside Sales team.
- Call on new pharmacy accounts.
- Identify promotions that best suit the customers’ needs and win their business.
- Work cross functionally with Sales Directors, and Marketing.
Customer Satisfaction & Skills
- The Inside Sales Rep will be the 1st point of contact for their customer base.
- Inside sales reps will need to be able to speak in a friendly, professional way to customers and potential customers, listening to their needs and helping communicate options for them.
- Customers with direction on ordering and return process utilizing the process, policies and forms available.
- Pass on all Customer orders and returns in a timely manner to CSRs.
- Work with Outside Sales Reps to book product demos at existing, new, and dormant accounts.
- Managing customer expectations and transferring any escalated issues to sales rep and management when necessary.
- Assist Customer Service with communication and transaction modification for customers with backorders and/or item number changes.
Product Knowledge
- Maintains essential technical knowledge of all pertinent products that includes consumables and general knowledge of capital systems.
- Continually build technical knowledge of all products
- Understand all current sales strategies including sales discounts, promotional incentives, etc.
- Increase awareness of sales strategies, new product introduction, and skill development by attending meetings, self-learning, and training opportunities.
- Report any known adverse events related to product use to a superior.
CRM Maintenance
- Create and maintain new and existing customer account information. Example, Company profile and contact information.
- Record and track all Sales activities.
- Maintain accurate records of all communication with potential or existing customers including follow-up notes, customer contact information and primary decision maker.
- Enter all new leads received as well as possible prospects.
- Work closely with other members to ensure compliance to data inputs.
Other:
- Provide backup order entry support to customer service during high volume times.
- Occasional field visits to customer sites and or in collaboration with outside sales.
- Assist with marketing campaigns and promotions.
- Prepare mailouts and send them to customers.
- Participate in team activities.
- Quarterly check-ins to assess progress and receive feedback.
- Look for opportunities to create or improve work processes.
Must have 2 years of Inside Sales Experience in the Healthcare or Retail Pharmacy sector.
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Career Connections Canada Inc. in Montreal, Quebec, Canada
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