Customer Service

3 weeks ago


Canada Merriam Music Full time

Merriam Music is seeking problem-solving, empathetic, and detail-oriented customer care representatives. Apply for the customer service job today
MERRIAM MUSIC | CUSTOMER SERVICE JOBS
start your career in music
The administrative team at Merriam Music plays an integral role in helping to deliver over 120,000 music lessons per year to our valued clients around the world. We’re far from a typical music academy, and every touchpoint that we have with our students reinforces how different an experience it truly is.
This final and critical area of focus is where our customer care and administrative team make the difference. Every day, our team handles all manner of questions, concerns, and proactive outreach to ensure that our families are fully engaged in the life of the school, and our students are experiencing the very best version of their time here at Merriam.
You’ll work with the most advanced CRM software and supporting systems to track and solve problems, interface with clients by phone, email, and in-person, and work closely with our Director of Operations to hit clear and obtainable KPI’s.
Our team consists of 4-6 long-term employees who work together to provide 7 days a week support for our student base, morning, noon, and night. Our customer care team is responsible for a wide range of operations within the school, and have two general areas of responsibility: administration, and reception. The administrative side of things will involve tasks such as:
Managing billing questions and concerns
Assisting the lead Customer Care member in suggestions on how to improve operations
Within the capacity as a receptionist, customer care agents will assist with:
Answering general questions regarding our policies or practices, should and when they come up
Customer Care
You should also be someone who is open to learning new systems with the required training and support.
We’re looking for those applicants who particularly take pride in the quality and detail of their communications, and their ability to resolve issues while meeting established targets.
Because our customer care agents have an opportunity to learn nearly every ‘back-end’ system in the company, there are several directions that a customer care agent could advance towards. A lead administrator, a location assistant manager, a customer retention specialist, or accounting assistants, are all potential growth opportunities for customer care agents who begin with us here at Merriam Music.
Merriam Music is an equal opportunity employer that has a long track record of fostering growth for its employees, sculpting job opportunities that build upon each individual’s strengths. While other businesses may claim a similar culture, few can boast that their entire first and second management levels are made up of 10+ year employees.
Our workplace is supportive, with open-door policies with all direct managers and support for all employees when and where needed. We all succeed when everyone is supported fairly and genuinely – and you’ll feel it from day one.
Customer Care
And to propel our growth, we want to partner with talented and innovative individuals who will help us get there. We have openings in a wide variety of areas, including sales and product specialists, music teachers and coaches, administrators and customer care team members, or creative content producers for written, social, and video communications.
Merriam Music
We’re a company driven by mission, aided by the latest technologies at every turn, and joined in a community of music. Founded by Alan Merriam in 1988, himself a professional musician, this company is built and run by musicians and music lovers at a deepest levels.
Not everyone at Nike runs half-marathons. But every key employee at Merriam Music has music in their blood at a deep level. Our IT director used to manage one of Toronto’s most famous recording studios. Our Marketing and Sales director is also a professional performer and producer. Our CFO is in a professional bell choir. Our sales team counts no less than 6 professional performers amongst them.
When your product is music, it’s a different kind of company when it’s built and run by musicians.
The Music School
The Merriam School Of Music is known throughout Canada and the United States as a leading institution for early childhood music education, advanced university & college preparation, our r&b and pop band program, and our expansive adult lesson program.
Since 2020, Merriam has applied its 33 years of success and unparalleled growth to our online offering, MMOA (Merriam Music Online Academy). Merriam is also certified by the Government of Ontario to grant full High School Credits in select programs through Merriam High School.
To deliver the enormous range of lessons and programming to our 3000+ students, the school maintains a teaching staff of over 120, with a full-time staff compliment of 50+.
mERRIAM mUSIC
Merriam Music
The Piano Stores
Merriam Pianos, started by Alan Merriam concomitantly with the school, has grown from a small retail shop in Mississauga to become one of the largest in the world. We currently operate three marquee showrooms in the Greater Toronto Area (Oakville, Vaughan, Toronto), having recently purchased Robert Lowrey Piano Experts and a major online dealer of pianos as well.
I'm continually surrounded by people who speak the language of music, and get excited about its impact on people's lives. Whether it's getting up on stage to perform, helping a student reach a new level or milestone on their journey, or having the privilege to bring a world-class musical instrument into someone'shome and life, there isn't much else that can give you that level of euphoriaand purpose. If you're looking for a career that you can seriously be proud of, check out Merriam Music
We are here to help you 7 days a week and respond within 24 hours.
#



  • Canada Graymont Full time

    Function Sales & Marketing/Quality Control/Supply Chain/Customer Service The Customer Service Manager leads, develops and implements strategies to ensure exceptional customer service and satisfaction.Oversees a team of customer service representatives, based in multiple locations within North America, ensuring the efficient and effective receipt and...


  • Canada Boutique 1861 Full time

    Company Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...


  • Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries...


  • Canada Cymax Group Full time

    Cymax Group Technologies is a leading eCommerce technology and logistics services platform for furniture vendors and retailers. Our products include Freight Club, the all-in-one shipping platform, and Channel Gate, the AI-powered multichannel platform. At the end of the day, everything that we do is to create a better eCommerce and logistics experience for...


  • Canada Di Leone Group Inc. Full time

    We are looking for professional talents with experience and knowledge for our Customer Service Department, for the position of Customer Service Agent . It is essential to have the ability to follow instructions, we ask you to read the ENTIRE ADVERTISEMENT. We are a Company dedicated to the professional assistance of our clients, in immigration and...


  • Canada Executive Aviation Fuels Ltd Full time

    Do you enjoy the aviation industry and are looking for a leadership opportunity? Are you passionate about aviation and looking to grow your career? If you've answered yes, we'd love to hear from you! So, would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the...


  • Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...


  • Canada Canadian North Inc. Full time

    The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries. This is a temporary position ending approximately June 30, 2025. Level: As per the UNIFOR Collective Agreement. Pay Rate: Starting at $20.50 per hour as per...


  • Canada Calm Air Full time

    Calm Air - Baker Lake, NU, 1 Hwy 10, Baker Lake, Nunavut, Canada Req #319 Monday, May 6, 2024 Position Title: Customer Service Agent Location: Baker Lake, NU Status: Casual Start Date: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and...

  • Customer Service

    2 weeks ago


    Canada AGAT Laboratories Ltd. Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...


  • Canada Trantor Inc. Full time

    Trantor is a technology services company focused on outsourced product development and digital re-engineering. Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to...


  • Canada Starlink Corporation Inc. Full time

    Passionate about aviation and customer service? Starlink Aviation is seeking a Captain for a King Air 350 operating in charter & corporate operations, utilized by an owner client, based in Quebec, QC, Canada. Reporting to the Operations Manager of Starlink Aviation, your role will involve planning and safely managing all your international flights, in...


  • Canada CARSTAR Canada Partnership, LP. Full time

    Reports To Owner Department Front Office Greeting Area Job Summary & Qualities The Candidate is the first impression that customers and other visitors have when they walk into or call your CARSTAR store. This person is responsible for creating a front office atmosphere that fosters a high level of service. The Front Administrator-CSR is the main...


  • Canada Pacific Coastal Airlines Ltd. Full time

    Customer Service and Cargo Agent (Bella Bella) Pacific Coastal Airlines is looking for a permanent part-time (20-32hrs per week) Customer Service and Cargo Agen t based in Bella Bella, BC. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company. Pacific Coastal Airlines is...


  • Canada Schoolaredu Full time

    Business Equipment and Computer Applications MS Windows MS Word MS Outlook Specific Skills Address customers’ complaints or concerns Access and process information Issue receipts and other forms Arrange for billing for services Arrange for refunds and credits Answer inquiries and provide information to customers Receive and log complaints ...


  • Canada Samsara Full time

    Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. In this role, you will work directly with the CS Operations Manager and CS Leadership to build out best-in-class Data Analytics, Systems, and Enablement Tools to enable the CS team to provide the best...

  • Customer Service

    1 week ago


    Canada Mini Mall Storage Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...


  • Canada Playtech Full time

    Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology...


  • Canada Lufthansa Technik AG Full time

    Are you passionate about the aviation industry? Are you looking for a great working environment, where your employer values your opinion and promotes innovation? The **Project Manager MES Customer Service** is responsible for: - Managing MES customer inquiries and concluding a single contract - Accepting and coordinating customer inquiries - Developing,...


  • Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use...