Customer Service/Shipping Representative

3 weeks ago


Canada Pacific Coastal Airlines Ltd. Full time

Customer Service and Cargo Agent (Bella Bella)
Pacific Coastal Airlines is looking for a permanent part-time (20-32hrs per week) Customer Service and Cargo Agen t based in Bella Bella, BC. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company.
Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and South Alberta.
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
Deliver service standards in accordance with Pacific Coastal Airlines philosophy
Comfortable using computers, credit and debit machines
Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
We are inclusive, respectful, and have a friendly corporate culture.
Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.
Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.
We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.
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