Project Manager Mes Customer Service
2 months ago
Are you passionate about the aviation industry? Are you looking for a great working environment, where your employer values your opinion and promotes innovation?
The **Project Manager MES Customer Service** is responsible for:
- Managing MES customer inquiries and concluding a single contract
- Accepting and coordinating customer inquiries
- Developing, issuing and negotiating proposals, including calculation and coordination with MES product lines
- Negotiation and conclusion of individual contracts
- MES customer event management including
- All customer communications, management of engine shipments
- Preparation of engine commissioning and/or field interventions for on-wing and on-site activities
- Coordination of initiation dates and field team events
- Preparation of cost estimates
- Preparation of credit notes
- Customer relationship management (feedback management, customer visits, event review meetings etc.)
- Support management of out standings
- All other duties as assigned or required**_
The ideal **Project Manager MES Customer Service** must meet the following requirements:
- Bachelor's degree required
- Master's degree desired
- Minimum of 3 years of successful experience in a high technical level customer service field required
- English language required
- German and/or other language desirable
- Must have customer service experience in a technical environment
- Experience with aircraft gas turbine engines is a plus
- Knowledge of LH Group capabilities, procedures, advantageous IT systems and processes desirable
- Knowledge of MS Office and SAP
- Responsible for budget: costs and revenues
- Highly professional
- Excellent reliability
- Excellent sense of responsibility
- Excellent judgment
- Willingness to travel
- Constant time pressure
- High level of stress
- Must possess a legal work permit in Canada
- CV/ Resume and cover letter required**_
- Company will not provide relocation assistance**_
**Salary**: $1.00-$2.00 per hour
Work Location: One location
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