Student Customer Service Associate

1 month ago


Canada Samsara Full time

Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. In this role, you will work directly with the CS Operations Manager and CS Leadership to build out best-in-class Data Analytics, Systems, and Enablement Tools to enable the CS team to provide the best experience to Samsara’s customers. Our data and analytics foundation will include executive reporting, health of business reviews, dashboards, and KPIs. Additionally, your role will be cross-functional in nature, working alongside other teams such as Sales, Support, Product, and Finance, enabling you to experience multiple aspects of a fast-growing company from within.
This role requires strong business acumen, a passion for scaling organizations and streamlining operations, and an eagerness to constantly deliver data-driven improvements in a fast-moving environment.
Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
At Samsara, we win together, celebrate together and support each other. Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing) Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build, maintain, and improve our data and reporting capabilities
Lead with creative problem solving and measure expected and actual results for your initiatives
Build a project and change management foundation by establishing tools, processes, and communication standards within Customer Success
Contribute to building out team norms and operating procedures as one of our early hires
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
~ Expert in data analysis, segmentation, and reporting - driving evidence-based decisions
~ Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, and frontline managers
~ Bachelor’s degree from a 4-year institution, MBA preferred

A penchant for customer service, patience, and resourcefulness
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