Contact Centre Associate
2 weeks ago
Call Center Associate
Full-Time
OpenRoad Auto Group - Head Office Burnaby
Head Office - Client Contact Centre
00 per hour
Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. Opportunity to work with a variety of OEM BRANDS including; Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill-development and growth
Comprehensive extended health and dental plan, tailored around Associate wellness
Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Perform clerical duties and accounting duties as assigned by Management.
Answer the phone and determine the nature of the phone call
Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Add and update customer information in CRMs
Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
Exceptional interpersonal and communication skills over the phone and in person.
Demonstrated computer skills - MS Word and Excel.
Must be able to work in an active, social atmosphere without being distracted.
Completed high school education, or equivalent work experience.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
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