Voice & Contact Center Engineer

3 weeks ago


Burnaby, British Columbia, Canada procom Full time
Senior Voice & Contact Engineer

On behalf of our client, Procom is currently seeking a Voice & Contact Engineer fora six (6) month engagement based in Burnaby, British Columbia.

While this client is pleased to offer a remote work model when possible, this role will require frequent site visits across the lower mainland BC.

Voice & Contact Engineer Job Details

The Voice & Contact Center Engineer will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified Communications offerings based on project requirements.

Also, should have good awareness of automation skills related to UCaaS & CCaaS technologies.
Lead Contact Center migration projects potentially migrating from On-Prem to CCaaS based solutions

Preparation of documentation related to the assessment, design, implementation, and operational support of the Genesis Pure Connect on-prem solutions as well as CCaaS Solutions.

Assist with the preparation and installation of the Cisco voice network infrastructure.
Lead or participate in Oracle SBC related projects.
Provide network implementation / production cutover services outside of normal business hours, as required.
Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.
Develop an understanding of the current Health Care standards as they relate to the Collaboration Service vertical.

Voice & Contact Engineer Mandatory Skills

A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.

In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.

Extensive experience with at least 03 of the following: Genesys Engage On-premises, Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, Amazon Chime Voice Connector (Beta)

Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices:
SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc
Sound judgment and decision-making skills.
Team player with well-developed interpersonal skills.
Good written and verbal communication skills

Voice & Contact Engineer Nice-To-Have Skills
Experience working within a British Columbian Health Authority

Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.

Voice & Contact Engineer Assignment Length
Ten (10) month contract with the potential for three (3) extensions of six (6) months each.

Voice & Contact Engineer Start Date

ASAP
Voice & Contact Engineer Assignment Location
Main office is in Burnaby, British Columbia.

Consultants will work a hybrid model; they will need access to reliable transportation as this role requires frequent site visits to various health facilities in British Columbia.



  • Burnaby, British Columbia, Canada TWD Technologies Ltd. Full time

    Intermediate/Senior Electrical Engineer (P.Eng. with EGBC) for Building Services Electrical (including HVAC, fire alarms, security, life safety)At GNEC a TWD Technologies Ltd company. we believe that people are our greatest asset. We provide an environment for employees that encourages them to perform to their highest potential, is respectful, and provides...


  • Burnaby, British Columbia, Canada Provincial Health Services Authority Full time

    We enable health services providers to become leaders in providing patient-centered health care, using enterprise standards and frameworks to deliver useful information and clinical tools reliably and consistently, anytime, anywhere. IMITS manages over 300 applications across business, clinical and research environments, serving over 50,000 front line,...


  • Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD. Position: Call Center AssociateStatus: Full-Time Dealership: OpenRoad Auto Group - Head Office BurnabyDepartment: Head Office - Client Contact Centre Compensation: $18.00 per hour We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle...


  • Burnaby, British Columbia, Canada City of Burnaby Full time

    Engineering Information ClerkCompetition No: 2024-EICDuration:- AuxiliarySalary:- $30.70 per hour + 12% in lieu of benefitsLocation:- City HallHours of Work:- As this is an auxiliary position, hours and shifts can vary depending on operational requirements, and are scheduled on an as needed basis.- Typical shifts in this position will be Monday to Friday...


  • Burnaby, British Columbia, Canada Metro Vancouver Full time

    *Senior Project EngineerPosition Status: Full-Time Temporary (This position is to last not later than February 28, 2025)Department: Liquid Waste ServicesEmployee Group: ExemptLocation: 4515 Central BoulevardSalary Range/ Wage Rate: Professional / Technical Level P3A ($4, $5,573.08 bi-weekly) Our Liquid Waste Services Department is seeking a *Senior Project...

  • Data Engineer

    3 weeks ago


    Burnaby, British Columbia, Canada Origineer Consulting Inc Full time

    Situated in the Greater Vancouver areas, Origineer Consulting is a consulting firm specializes in offering a wide array of services, including professional consulting, strategic planning, creative execution, and intelligent technology utilization. Our adept team, with expertise across various areas, delivers well-rounded strategies and solutions. We are...


  • Burnaby, British Columbia, Canada City of Burnaby Full time

    Senior Manager, Engineering Development ServicesCompetition No:Duration: Regular Full TimeSalary: $131, , , , ,525/year with $8,784 annual stipendLast Updated: 5/1/24As the third largest City in British Columbia, the City of Burnaby is committed to creating and sustaining the best quality of life for our entire community. As a City, we provide facilities and...

  • Software Engineer

    3 weeks ago


    Burnaby, British Columbia, Canada WESTEROS AUTO PARTS LTD. Full time

    Company: WESTEROS AUTO PARTS LTD.Location: Regent St, BurnabyWorking hours:35-40 hrs/weekTerm:Permanent, Full TimePay:$55-58/hrDescription:About Us:EVACA, formerly known as (link removed), is a leading brand in the electric vehicle accessory industry. Our mission is to enhance the Tesla ownership experience by providing high-quality accessories and upgrades....


  • Burnaby, British Columbia, Canada Mitsubishi Electric Sales Canada Inc. Full time

    Salary: Position Summary: As Commercial Sales Engineer for the HVAC Product Sales Division, you are a senior engineer with extensive experience in designing, specifying and selling within the commercial HVAC industry. Located in our BC Branch office you are responsible for the sales, engineering design assistance and promotion of our HVAC products for...

  • Business Analyst

    5 days ago


    Burnaby, British Columbia, Canada Randstad Canada Full time

    Are you passionate about driving digital innovation in healthcare and shaping the future of healthcare delivery in British Columbia? Join our Burnaby healthcare client on an initial 6-month contract as a Business Analyst. We're seeking a highly skilled professional to play a pivotal role in a large infrastructure project in the Technology Alignment group. If...


  • Burnaby, British Columbia, Canada Otis Elevator Company Full time

    Date Posted: Country:CanadaLocation:LOC13043 # North Fraser Way,Burnaby,British Columbia,V5J 5G5,CanadaOtis Elevator Company is searching for a highly motivated New Equipment Superintendent Assistant with a passion for construction, leading and coaching teams, to assist the New Equipment Superintendent and field operations team.Essential Responsibilities...


  • Burnaby, British Columbia, Canada Delta Burnaby Hotel and Conference Center Full time

    Additional Information OperationsJob Number Job Category AdministrativeLocation Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryServe as the point of contact for clients and communicate with them by phone and email to...

  • Inspector II

    1 month ago


    Burnaby, British Columbia, Canada Metro Vancouver Full time

    Inspector IIPosition Status: Full-Time RegularDepartment: Water ServicesEmployee Group: GVRDEULocation: 4515 Central BoulevardSalary Range/ Wage Rate: $3,339.20 bi-weekly plus 6.25% deferred compensation Our Water Services Department is seeking an Inspector II (Civil Works Inspector) who will provide construction inspection quality assurance in the field....

  • Trades 2

    1 week ago


    Burnaby, British Columbia, Canada City of Burnaby Full time

    Trades - MechanicCompetition No:Duration: Regular Full TimeSalary: $45.79/hourSchedule: 80 hours bi-weekly; Monday to Friday from 2:00 PM – 10:30 PMLast Updated: 4/12/24The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion,...

  • Project Manager

    1 week ago


    Burnaby, British Columbia, Canada Viking Full time

    Job Description Working within a team of fire protection professionals, your work will help the company adequately meet his clients' expectations and ensure the profitability of the branch. Reporting to the Operations Manager, your main responsibility will be to coordinate all activities related to projects' completion, from conception to installation. Among...

  • Survey Assistant II

    2 weeks ago


    Burnaby, British Columbia, Canada Metro Vancouver Full time

    Survey Assistant IIPosition Status: Full-Time RegularDepartment: Water ServicesEmployee Group: GVRDEULocation: 4515 Central Boulevard, BurnabySalary Range/ Wage Rate: $3,339.20 bi-weekly plus 6.25% deferred compensation Our Water Services Department is seeking a Survey Assistant II who will provide survey/geomatic services to support Metro Vancouver...

  • Maintenance Mechanic

    1 month ago


    Burnaby, British Columbia, Canada Metro Vancouver Full time

    Maintenance MechanicPosition Status: Full-Time RegularDepartment: Liquid Waste ServicesEmployee Group: GVRDEULocation: Annacis Wastewater Treatment Plant, DeltaSalary Range/ Wage Rate: $3,830.40 bi-weekly plus 6.25% deferred compensation Our Liquid Waste Services Department is seeking a Maintenance Mechanic who will join our team to assist with maintaining...

  • Event Coordinator

    1 week ago


    Burnaby, British Columbia, Canada ClearDent Full time

    About ClearDentClearDent develops software and digital solutions to assist dentists in managing their practices efficiently, allowing them to concentrate on delivering exceptional oral care. With over two decades of experience, we have established ourselves as pioneers in optimizing oral healthcare for both patients and healthcare professionals. As we...


  • Burnaby, British Columbia, Canada TWD Technologies Ltd. Full time

    Intermediate Electrical Designer (Infrastructure)At GNEC a TWD Technologies Ltd company. we believe that people are our greatest asset. We provide an environment for employees that encourages them to perform to their highest potential, is respectful, and provides opportunities for their professional growth.Working collaboratively as part of the design team,...


  • Burnaby, British Columbia, Canada Metro Vancouver Full time

    Maintenance Technologist(3 positions)Position Status: Full-Time RegularDepartment: Liquid Waste ServicesEmployee Group: GVRDEULocation: Lake City Operations Centre, BurnabySalary Range/ Wage Rate: $3,580.80 bi-weekly plus 6.25% deferred compensation Our Liquid Waste Services Department is seeking 3 Maintenance Technologists who will join our Maintenance team...