Voice & Contact Center Engineer

1 month ago

Burnaby, Canada procom Full time
Senior Voice & Contact Engineer
On behalf of our client, Procom is currently seeking a Voice & Contact Engineer fora six (6) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible, this role will require frequent site visits across the lower mainland BC.

Voice & Contact Engineer Job Details
The Voice & Contact Center Engineer will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified Communications offerings based on project requirements.
Also, should have good awareness of automation skills related to UCaaS & CCaaS technologies.
Lead Contact Center migration projects potentially migrating from On-Prem to CCaaS based solutions
Preparation of documentation related to the assessment, design, implementation, and operational support of the Genesis Pure Connect on-prem solutions as well as CCaaS Solutions.
Assist with the preparation and installation of the Cisco voice network infrastructure.
Lead or participate in Oracle SBC related projects.
Provide network implementation / production cutover services outside of normal business hours, as required.
Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.
Develop an understanding of the current Health Care standards as they relate to the Collaboration Service vertical.

Voice & Contact Engineer Mandatory Skills
A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.
In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.
Extensive experience with at least 03 of the following: Genesys Engage On-premises, Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, Amazon Chime Voice Connector (Beta)
Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc
Sound judgment and decision-making skills.
Team player with well-developed interpersonal skills.
Good written and verbal communication skills

Voice & Contact Engineer Nice-To-Have Skills
Experience working within a British Columbian Health Authority
Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.

Voice & Contact Engineer Assignment Length
Ten (10) month contract with the potential for three (3) extensions of six (6) months each.

Voice & Contact Engineer Start Date
ASAP

Voice & Contact Engineer Assignment Location
Main office is in Burnaby, British Columbia. Consultants will work a hybrid model; they will need access to reliable transportation as this role requires frequent site visits to various health facilities in British Columbia.

  • Voice & Contact Center Engineer

    1 week ago

    Burnaby, British Columbia, Canada procom Full time

    Senior Voice & Contact EngineerOn behalf of our client, Procom is currently seeking a Voice & Contact Engineer fora six (6) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible, this role will require frequent site visits across the lower mainland BC.Voice & Contact Engineer Job...

  • Voice & Contact Center Engineer

    1 month ago

    Burnaby, British Columbia, Canada procom Full time

    Senior Voice & Contact EngineerOn behalf of our client, Procom is currently seeking a Voice & Contact Engineer fora six (6) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible, this role will require frequent site visits across the lower mainland BC.Voice & Contact Engineer Job...

  • Voice Contact Center Engineer x 2

    4 weeks ago

    Burnaby, Canada Randstad Canada Full time

    Are you an expert in Voice & Contact Center technologies, ready to take on a pivotal role in IT infrastructure projects? We are seeking a highly qualified Voice & Contact Center Engineer to join our Burnaby healthcare client's Project Services department on an initial 6-month contract. If you're ready to make a significant impact in a dynamic environment,...

  • Voice Contact Center Engineer x 2

    3 weeks ago

    Burnaby, Canada Randstad Canada Remote Work Freelance Full time

    Are you an expert in Voice & Contact Center technologies, ready to take on a pivotal role in IT infrastructure projects? We are seeking a highly qualified Voice & Contact Center Engineer to join our Burnaby healthcare client's Project Services department on an initial 6-month contract. If you're ready to make a significant impact in a dynamic environment,...

  • Voice Contact Center Engineer x 2

    1 week ago

    Burnaby, Canada Randstad Canada Full time

    Are you an expert in Voice & Contact Center technologies, ready to take on a pivotal role in IT infrastructure projects? We are seeking a highly qualified Voice & Contact Center Engineer to join our Burnaby healthcare client's Project Services department on an initial 6-month contract. If you're ready to make a significant impact in a dynamic environment,...

  • Engineer in Training Intern

    3 weeks ago

    Burnaby, BC, Canada Ignite Technical Full time

    On behalf of our client in Burnaby, Ignite Technical Resources is looking for a Senior Voice and Contact Center Engineer with our clientfor a contract opportunity . Project Description: The Project Services department is responsible for delivering a wide range of IT infrastructure projects for Health Authorities. Services Required: The Voice...

  • Customer Contact and Booking Center Supervisor

    2 weeks ago

    Burnaby, Canada TMVC - Travel Medicine and Vaccination Centre Full time

    **Customer Contact and Booking Center Supervisor** **Job description** Travel Medicine & Vaccination Centre is a privately owned and operated company with 14 locations in BC. We have been providing our customers with travel health consultations, vaccinations, and other related medical services for over 25 years. If you have a passion for customer service...

  • Project Civil Engineer

    2 weeks ago

    Burnaby, Canada Olsson Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Olsson Project Civil Engineer - Data Center in Tulsa , Oklahoma Company DescriptionWe are Olsson, a team-based, purpose-driven engineering and...

  • Project Civil Engineer

    2 weeks ago

    Burnaby, Canada Olsson Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Olsson Project Civil Engineer - Data Center in Tulsa , Oklahoma Company DescriptionWe are Olsson, a team-based, purpose-driven engineering and...

  • Project Civil Engineer

    2 weeks ago

    Burnaby, Canada Olsson Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Olsson Project Civil Engineer - Data Center in Tulsa , Oklahoma Company DescriptionWe are Olsson, a team-based, purpose-driven engineering and...

  • Senior Civil Engineer

    2 weeks ago

    Burnaby, Canada Olsson Full time

    Olsson Senior Civil Engineer - Data Center Tulsa , Oklahoma Apply Now We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and...

  • Senior Civil Engineer

    2 weeks ago

    Burnaby, Canada Olsson Full time

    Olsson Senior Civil Engineer - Data Center Tulsa , Oklahoma Apply Now We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and...

  • Senior Civil Engineer

    2 weeks ago

    Burnaby, Canada Olsson Full time

    Olsson Senior Civil Engineer - Data Center Tulsa , Oklahoma Apply Now We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and...

  • Senior Civil Engineer

    7 days ago

    Burnaby, Canada Olsson Full time

    Olsson Senior Civil Engineer - Data Center Tulsa , Oklahoma Apply Now We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and...

  • Senior Civil Engineer

    7 days ago

    Burnaby, Canada Olsson Full time

    Olsson Senior Civil Engineer - Data Center Tulsa , Oklahoma Apply Now We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and...

  • Voice Network Analyst, Communication Technologies

    7 days ago

    Burnaby, Canada PHSA Full time

    Job ID 2411125_pl355 Date posted 05/17/2024 Voice Network Analyst, Communication Technologies Comm Tech (Core) Burnaby, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to...

  • Voice Network Analyst, Communication Technologies

    2 weeks ago

    Burnaby, Canada PHSA Full time

    Job ID 2411125_pl355 Date posted 05/17/2024 Voice Network Analyst, Communication Technologies Comm Tech (Core) Burnaby, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to...

  • Voice Network Analyst, Communication Technologies

    2 months ago

    Burnaby, Canada PHSA Full time

    **Voice Network Analyst, Communication Technologies** BC Clinical & Support Services Burnaby, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and...

  • Electronics Co-op

    1 month ago

    Burnaby, Canada Enersys Full time

    EnerSys is a leading power and energy solutions provider for the Information and Communications Technology (ICT) industry. Our products help power the necessities of modern wired and wireless communication infrastructure, including wireless cell sites, 5G small cells, Internet of Things (IoT), and switching centers. Our portfolio includes renewable energy...

  • Contact Centre Agent

    2 weeks ago

    Burnaby, Canada COIT Services Full time

    **Our Company**:Coit has been in business for more than 70 years; the industry leader in specialty in-home cleaning services. Serving the Lower Mainland, Greater Victoria area, Nanaimo and Sunshine Coast. We have vision and integrity, and are committed to exceeding our customer’s expectations. **Our Department**: fast paced, fun, challenging, goal...