Customer Success Manager Calgary Customer Satisfaction

4 weeks ago

Calgary AB, Canada Quackdials Full time

Quack is a fast-growing SaaS startup based out of Calgary, Alberta. We are revolutionizing the way businesses engage with their customers throughout the sales process. Our innovative parallel/power dialing platform enables sales development reps (SDRs) to connect to live prospects over the phone in 10X less time.

We pride ourselves on our cutting-edge technology, customer-centric approach, and a vibrant work culture that encourages creativity and personal growth.

Location:

Responsibilities:

Serve as the primary point of contact and advocate for assigned customers through building strong relationships with SDRs & SDR Managers.

Conduct onboarding sessions (Typically less than 15 min per session) and provide consultative support to ensure customers can fully leverage Quacks platform and achieve their desired outcomes.

Proactively engage with customers to ensure their success, address any concerns.

Monitor customer health and usage patterns, proactively identifying potential issues and offering solutions to enhance their experience and maximize value.

Collaborate closely with the CEO, CRO & CTO to drive customer retention and expansion, providing input on product roadmap & renewal negotiations.

Act as the voice of the customer within the company, providing feedback to product management and engineering teams to drive product improvements and new feature development.

Stay up-to-date with industry trends and best practices in customer success, actively sharing knowledge and insights with the team.

Requirements:

Bachelor's degree in business, marketing, or a related field (or equivalent practical experience).

Proven experience in a customer success, account management, or similar role within a SaaS company.

Strong interpersonal skills with the ability to build rapport and establish credibility with customers.

Excellent communication and presentation skills, both verbal and written.

Demonstrated ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines.

Analytical mindset with the ability to analyze customer data, identify trends, and develop data-driven strategies.

Self-motivated and results-oriented, with a proactive approach to problem-solving.

Familiarity with CRM systems and customer success platforms (e.g., Salesforce, Outreach, SalesLoft, Hubspot, Apollo) is a plus.

Why Join QuackDials:

Opportunity to get in on the ground floor (under 10 employees) with a fast-growing & well funded Canadian SaaS startup and contribute to its success story.

Dynamic and inclusive work environment that encourages creativity and collaboration.

Flexible work hours and the option for remote work.

How to Apply:

To apply for the Customer Success Manager position at Quack, please submit your resume and a cover letter detailing your relevant experience and why you believe you would be a great fit for our team. Email your application to jacob@quackdials.co. Please use "Customer Success Manager Application - [Your Name]" as the subject line. We look forward to hearing from you

Note: Only shortlisted candidates will be contacted for an interview. Quack is an equal opportunity employer.

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