Customer Success Team Specialist
2 weeks ago
Do you want to join a diverse and global team that is revolutionizing the cardiovascular healthcare industry? Circle CVI is hiring
**About Circle Cardiovascular Imaging**
Circle Cardiovascular Imaging Inc. (Circle CVI) is revolutionizing the medical technology industry by developing world-class and advanced post-processing solutions for cardiovascular and neurovascular imaging. Headquartered in Calgary and with offices in Germany, the Netherlands, China, and the USA, Circle CVI is a global leader in serving over 1000 hospitals in over 90 countries.
Founded in 2007, Circle CVI has partnered with some of the most respected bodies in the medical field to disrupt and innovate cardiovascular and neurovascular imaging using machine learning, big data, AI, and other technologies. Our proprietary technology successfully demonstrates our capabilities within the same range as expert human readers, improving cardiovascular health through excellence in imaging as an integral part of precision medicine.
Currently, Circle CVI is looking for a **Customer Success Team Specialist** to join our team in a full-time hybrid position in our Calgary office.
**About the Opportunity**:
Reporting to the (Director, Global Sales Operations), the Customer Success Team Specialist (CST helps develop customer relationships that promote customer growth retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE). You will engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved. Additionally, you will be held accountable for, and contribute to implement CRM and Marketing strategies.
The CST member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts, through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice-of-customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies. The CST will follow up in a timely manner with all designated leads, collect and report pre and post sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities.
**General Responsibilities**:
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. You may not be required to perform all duties listed and may be required to perform additional, position-specific duties as required.
- Collaborate with the Account Executive to review account status and create an agreed upon plan which includes generating an existing customer call list, documentation of customer calls and providing a post call summary to outside sales
- Systematically target on improving the processes to gather customer needs, analysis and research of customer requirements for additional licenses, new products and services.
- Support the development and execution of the overall sales strategy
- Actively support Marketing’s lead generation activities and lead cycle tracking.
- Obtaining, documenting and providing customer information and feedback that enhances customer satisfaction, product development and service approaches.
- Based on voice of customer (VOC) assist in the development, implementation measurement of various marketing initiatives
- Ensure accurate data entry in the CRM and report possible inaccurate use to the CRM Operations Manager and Education Managers
- Assist the Education Team by providing the CRM documentation processes
- Monitor through CRM trial licenses providing the business analytics required to measure the effectiveness of this strategy
- Complete and maintain accurate sales forecasts, data gathering and reports monthly for Sales and Marketing
- Develop quotations in CRM based on the identified and approved sales processes and information collected from the customer, distributor or partner as designated and/or assigned
- Conduct Sales/Contract administration requests including RFP’s, RFQ’s, and RFI’s
- Participate in meetings and take responsibility for marketing and sales improvements, implementations and initiatives as assigned and actioned.
- Manage projects related to the CRM improvement strategy
- Perform reporting functions on an ongoing and timely basis.
**Beneficial Skills/Experience**:
- Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector
- Good understanding of the healthcare industry
- Excellen
-
Customer Success Specialist
Found in: Talent CA C2 - 7 days ago
Calgary, Canada Secure Energy Full timeTogether, we are SECURE . Job Purpose: The Customer Experience Specialist will be empowered to engage with key customers, stakeholders and teams across the industry to bring to life an improved customer experience using a web and mobile-based application. Starting with the initial customer journey, this role focuses on successful onboarding,...
-
Client Success Specialist
7 days ago
Calgary, Canada Forge Performance Group Full timeForge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist Blackline Safety is...
-
Client Success Specialist
2 weeks ago
Calgary, Canada Forge Performance Group Full timeForge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist Blackline Safety is...
-
Client Success Specialist
6 days ago
Calgary, Canada Forge Performance Group Full timeForge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist Blackline Safety is...
-
Client Success Specialist
Found in: Jooble CA O C2 - 7 days ago
Calgary, AB, Canada Forge Performance Group Full timeForge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist Blackline Safety...
-
Customer Success Manager
Found in: Talent CA C2 - 1 day ago
Calgary, Canada CLIO Full timeWhat your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers businesses. Who you are: As a Clio Customer Success Manager, you are highly organized and a consummate...
-
Customer Success Account Manager
Found in: beBee jobs CA - 1 week ago
Calgary, Alberta, Canada Microsoft Canada Full timeOverviewMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. With over 17,000 employees worldwide, the...
-
Calgary, Canada Quackdials Full timeQuack is a fast-growing SaaS startup based out of Calgary, Alberta. We are revolutionizing the way businesses engage with their customers throughout the sales process. Our innovative parallel/power dialing platform enables sales development reps (SDRs) to connect to live prospects over the phone in 10X less time. We pride ourselves on our cutting-edge...
-
Calgary, Canada Quackdials Full timeQuack is a fast-growing SaaS startup based out of Calgary, Alberta. We are revolutionizing the way businesses engage with their customers throughout the sales process. Our innovative parallel/power dialing platform enables sales development reps (SDRs) to connect to live prospects over the phone in 10X less time. We pride ourselves on our cutting-edge...
-
Calgary, Canada Quackdials Full timeQuack is a fast-growing SaaS startup based out of Calgary, Alberta. We are revolutionizing the way businesses engage with their customers throughout the sales process. Our innovative parallel/power dialing platform enables sales development reps (SDRs) to connect to live prospects over the phone in 10X less time. We pride ourselves on our cutting-edge...
-
Customer Support Specialist
Found in: Talent CA C2 - 10 hours ago
Calgary, Canada MealSuite Full timeMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...
-
Customer Service Specialist
Found in: Jooble CA O C2 - 1 week ago
Calgary, AB, Canada Convoy Supply Ltd Full timeCUSTOMER SERVICE SPECIALIST If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people...
-
Customer Service Specialist
Found in: Talent CA C2 - 2 weeks ago
Calgary, Canada Convoy Supply Full timeCUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...
-
Customer Solutions Specialist
Found in: Jooble CA O C2 - 1 week ago
Calgary, AB, Canada geoLOGIC systems Ltd. Full timeTerm: Permanent Full Time, Hybrid Flexibility Application: accepted only through the geoLOGIC Careers Centre geoLOGIC systems ltd. is a trusted data, software and information solutions company committed to the Energy Industry. Every day we provide our global customers with market-leading data, software, platforms, analytics, education, news and...
-
Sr. Customer Success Manager
Found in: Talent CA C2 - 9 hours ago
Calgary, Canada Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...
-
Sr. Customer Success Manager
Found in: Talent CA C2 - 2 weeks ago
Calgary, Canada Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...
-
Customer Service Specialist
6 days ago
Calgary, Canada Convoy Supply Full timeCUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and...
-
Customer Service Specialist
6 days ago
Calgary, Canada Convoy Supply Full timeCUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and...
-
Customer Service Specialist
6 days ago
Calgary, Canada Convoy Supply Full timeCUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and...
-
Customer Success Coordinator
Found in: Talent CA C2 - 7 days ago
Calgary, Canada CSA Group Full timeEmployment Status: Temporary (Fixed Term) Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to...
