Customer Success Manager Calgary Customer Satisfaction
3 weeks ago
Quack is a fast-growing SaaS startup based out of Calgary, Alberta. We are revolutionizing the way businesses engage with their customers throughout the sales process. Our innovative parallel/power dialing platform enables sales development reps (SDRs) to connect to live prospects over the phone in 10X less time.
We pride ourselves on our cutting-edge technology, customer-centric approach, and a vibrant work culture that encourages creativity and personal growth.
Location:
Responsibilities:
Serve as the primary point of contact and advocate for assigned customers through building strong relationships with SDRs & SDR Managers.
Conduct onboarding sessions (Typically less than 15 min per session) and provide consultative support to ensure customers can fully leverage Quacks platform and achieve their desired outcomes.
Proactively engage with customers to ensure their success, address any concerns.
Monitor customer health and usage patterns, proactively identifying potential issues and offering solutions to enhance their experience and maximize value.
Collaborate closely with the CEO, CRO & CTO to drive customer retention and expansion, providing input on product roadmap & renewal negotiations.
Act as the voice of the customer within the company, providing feedback to product management and engineering teams to drive product improvements and new feature development.
Stay up-to-date with industry trends and best practices in customer success, actively sharing knowledge and insights with the team.
Requirements:
Bachelor's degree in business, marketing, or a related field (or equivalent practical experience).
Proven experience in a customer success, account management, or similar role within a SaaS company.
Strong interpersonal skills with the ability to build rapport and establish credibility with customers.
Excellent communication and presentation skills, both verbal and written.
Demonstrated ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines.
Analytical mindset with the ability to analyze customer data, identify trends, and develop data-driven strategies.
Self-motivated and results-oriented, with a proactive approach to problem-solving.
Familiarity with CRM systems and customer success platforms (e.g., Salesforce, Outreach, SalesLoft, Hubspot, Apollo) is a plus.
Why Join QuackDials:
Opportunity to get in on the ground floor (under 10 employees) with a fast-growing & well funded Canadian SaaS startup and contribute to its success story.
Dynamic and inclusive work environment that encourages creativity and collaboration.
Flexible work hours and the option for remote work.
How to Apply:
To apply for the Customer Success Manager position at Quack, please submit your resume and a cover letter detailing your relevant experience and why you believe you would be a great fit for our team. Email your application to jacob@quackdials.co. Please use "Customer Success Manager Application - [Your Name]" as the subject line. We look forward to hearing from you
Note: Only shortlisted candidates will be contacted for an interview. Quack is an equal opportunity employer.
#J-18808-Ljbffr-
Calgary, AB, Canada Quackdials Full timeQuack is a fast-growing SaaS startup based out of Calgary, Alberta. We are revolutionizing the way businesses engage with their customers throughout the sales process. Our innovative parallel/power dialing platform enables sales development reps (SDRs) to connect to live prospects over the phone in 10X less time. We pride ourselves on our cutting-edge...
-
Customer Success Manager
2 weeks ago
Calgary, Canada CLIO Full timeWhat your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers businesses. Who you are: As a Clio Customer Success Manager, you are highly organized and a consummate...
-
Customer Success Manager
11 hours ago
Calgary, Canada SMYLS Health Full timeJob Title: Customer Success Manager Company: SMYLS.ca Location: Calgary About Us: Many services provided by family physicians aren't covered by provincial health insurance plans. As the financial strains on family practices increase, properly managing uninsured services is crucial for the financial
-
Coordinator, Customer Experience
2 weeks ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Coordinator, Customer Experience
2 days ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Customer Success Account Manager
3 weeks ago
Calgary, Alberta, Canada Microsoft Canada Full timeOverviewMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. With over 17,000 employees worldwide, the...
-
Team Lead, Customer Advocacy
5 days ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Sr. Customer Success Manager
2 weeks ago
Calgary, Canada Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...
-
Customer Service Specialist, Ancillary Services
3 weeks ago
Calgary, Alberta, Canada University of Calgary Full timeDescription Parking & Transportation within Ancillary Services is currently seeking a Full-time Regular Customer Service Specialist.Reporting to the Director, Parking and Transportation Services, this position is considered a senior position and is the expert and resource for administration and customer support that are critical to the operations of the...
-
Customer Success Specialist
3 weeks ago
Calgary, Canada Secure Energy Full timeTogether, we are SECURE . Job Purpose: The Customer Experience Specialist will be empowered to engage with key customers, stakeholders and teams across the industry to bring to life an improved customer experience using a web and mobile-based application. Starting with the initial customer journey, this role focuses on successful onboarding,...
-
Intern, Founder Success
3 days ago
Calgary, Canada Platform Calgary Full time**INTERN, FOUNDER SUCCESS** **Platform Calgary** **Calgary, Alberta** You are drawn to Calgary’s thriving tech sector and you're looking to build a meaningful career that allows you to have an impact in your community. The prospect of city-building work excites you. If you thrive in a collaborative environment and enjoy putting your own innovative spin...
-
Sr. Customer Success Manager
13 hours ago
Calgary, Canada Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...
-
Leader, Customer Solutions
7 days ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Customer Service
3 weeks ago
Calgary, Canada Calgary Public Library Full timeJob Summary Bringing Calgary Public Library’s strategic plan to life, customer service team members engage directly with users in support of literacy and lifelong learning both within the Library and out in the community. These positions provide responsive and friendly customer service and creates enriching library experiences for members of all ages,...
-
customer satisfaction representative
2 weeks ago
Calgary, Canada SmartCS Full timeEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceTasksAct as spokesperson for an organizationAnswer written and oral inquiriesAddress customers' complaints or concernsAnswer inquiries and provide information to customersObtain and examine all relevant information to assess client feedback, enquiries and...
-
customer satisfaction representative
3 weeks ago
Calgary, Canada SmartCS Full timeEducation: Secondary (high) school graduation certificateExperience: 5 years or more or equivalent experienceTasksAct as spokesperson for an organizationAnswer written and oral inquiriesAddress customers' complaints or concernsAnswer inquiries and provide information to customersObtain and examine all relevant information to assess client feedback, enquiries...
-
Customer Success Coordinator
3 weeks ago
Calgary, Canada CSA Group Full timeEmployment Status: Temporary (Fixed Term) Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to...
-
Manager, Transit Service Support
6 days ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Manager, Transit Service Delivery
4 days ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Customer Success Manager
5 days ago
Calgary, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...